Student Support and Wellbeing Services: teams and responsibilities

Information about Student Support and Wellbeing Services, including our broad responsibilities and contact details for each of our teams. This information is intended for use by UCL staff.

Student Support and Wellbeing Services provides information, advice and welfare support for all registered students in relation to disability, mental health, counselling, global opportunities and international student welfare, in addition to managing events and general student enquiries.

For information on our student-facing services visit the students website, the Bloomsbury Student Support and Enquiries (Student Centre, Floor 1) or the UCL East Student Support and Enquiries (Marshgate, Floor 2).

Find out more about a specific area:

• Student Events and Campaigns
• Disability, Neurodiversity, and Mental Health Support Services 
• Chaplaincy and Interfaith Support Services 
• Study Abroad and International Student Support Services 
• Student Advice and Business Partnership Services
• Student Counselling Services 
• Strategy, Safeguarding, and Governance
• Specialist Advice and Casework Services 
• Student Enquiries and Support Services
• Directorate

Student Events and Campaigns

Led by: Eloise McDay. Responsibilities include:

• Contributes to the overall Student Support and Wellbeing Services (SSWS) service by promoting services, events and campaigns.
• Ensures all UCL students benefit from a rich and diverse range of extracurricular and wellbeing services and experiences which build their sense of community and support positive mental, emotional and physical wellbeing.
• Manages SSWS’s webpages, staff tools, online information, resources, and social media.
• Deliver all SSWS-related communications and marketing, leading and promoting our Visual Identity to ensure clear consistency of one SSWS.
• Manages partnerships with external organisations.
• Delivers continuous improvement projects.
• Leads enhanced coordination of student inductions across UCL.
• Leads support in halls of residence through Wardens and Student Residence Advisers.

Find out more about the Events and Campaigns team here.

Contact

email: ssw-comms@ucl.ac.uk

Location

Third Floor, 40 Bernard Street, London, WC1N 1LE

Disability, Neurodiversity, Mental Health and Wellbeing Support Services 

Led by Chilima Sianyueka and Louise Grimmett. Responsibilities include:

• Provide a comprehensive range of support services for students who have a disability which impacts upon their studies at UCL
• Support students with physical and sensory impairments, specific learning difficulties, autistic spectrum disorders, mental health difficulties, and long-term health conditions
• Arrange for Reasonable Academic Adjustments to learning environments, loan out specialist equipment and provide one-to-one tutoring and support for students with specific learning difficulties
• Provide one-to-one support to students to help mitigate the impact of mental health conditions
• Support and provide appropriate external referrals to students affected by domestic and/or sexual violence
• Inform and advise students considering interruption of study for health and/or wellbeing reasons
• Support students who return to study following an interruption due to health and/or wellbeing reasons

Find out more about the Disability and Neurodiversity, Mental Health and Wellbeing, and Specialist Study Skills team here.

Contact

Telephone service is available on +44 (0) 20 3108 8836.

9:00 to 12:00 and 14:00 to 17:00 on Monday, Tuesday, Wednesday and Friday.

9:00 to 12:00 and 14:00 to 16:00 on Thursday.

Once you have called the line, you can select one of the options below to speak to our teams;

1. Mental Health and Wellbeing;

2. Disability and Neurodiversity;

3. Counselling;

4. Any other support and enquiries;

email: student.wellbeing@ucl.ac.uk

Locations

Adjacent to the Student Enquiries Centre, Floor 1, Student Centre, 27-28 Gordon Square, London WC1H 0AW

Floor 2, Marshgate, 7 Sidings Street, London, E20 2AE

Chaplaincy and Interfaith Support Service

Overseen by Reid Humble. Responsibilities include:

• deliver pastoral support and advice around religious or faith concerns.

Contact

email: chaplaincy@ucl.ac.uk

telephone: +44 (0)203 108 8942

Location

B2, Student Centre, 27-28 Gordon Street, London WC1H 0AW

Study Abroad and International Student Support Services 

Led by Catriona Hanks. Responsibilities include:

• Manages outgoing international student mobility for undergraduates, including through the Turing Scheme.
• Manages short-term international student mobility opportunities.
• Supports UCL students while studying abroad.
• Supports incoming international students to adjust to life in the UK.
• Supports Affiliate students and the Affiliate student experience.​​​​​​ 

Find out more about the Study Abroad team here.

Contact

telephone: +44 (0)207 679 0121

email: studyabroad@ucl.ac.uk (Study Abroad)

email: internationalsupport@ucl.ac.uk (International Student Support)

Location

Third Floor, 40 Bernard Street, London, WC1N 1LE