Directing Queries: SLS or CIM Services?
21 January 2025
Query management between Student Lifecycle Services and CIM Services
The Student Records and Student Lifecycle teams have been disaggregated into the Student Lifecycle Services and the Curriculum Information Management Services teams. Student Records has been renamed Student Lifecycle Services (SLS) to reflect its remit covering record processes from enrolment through to graduation. Team members with responsibility for curriculum maintenance processes have transitioned into the Curriculum Information Management (CIM) Services team.
MS Teams sites have now been re-branded to Faculties and Students Operations to incorporate the breadth of resources working together to deliver services.
Both Student Lifecycle Services and CIM Services monitor and support the Faculty and Student Operations Query logs, stored within the respective Faculty teams, making this a primary point for queries. Below is a table to help you direct your queries effectively to the correct team.
Student Lifecycle Services | Curriculum Information Management Services |
Progression & award queries and mark entry | Programme and Module creation |
DAP/ECs | Programme and Module amendments |
Transcripts and certificates | Module maintenance |
Module Selection | Diet maintenance |
Module changes – on a student record | Module changes – within diet |
Programme and route transfers & Interruptions of study | Curriculum Data Maintenance Support |
Enrolment and Re-enrolment queries | Programme Summaries |
All assessment queries should be directed to the exams and assessments team: examinations@ucl.ac.uk
Contact details for further information:
CIM Services: curriculuminformation@ucl.ac.uk
Student Lifecycle Services sls.staffquery@ucl.ac.uk