New teams created to improve education support and student experience

This week two new teams within Student and Registry Services launch, replacing Academic Services. Education Services and Student Operations teams will lead institutional projects to transform our student experience, whilst offering an improved service to colleagues in faculties and departments. 

Education Services 

Education Services is led by Zak Liddell, who was previously Director of Education & Student Experience in the Faculty of Mathematical and Physical Sciences. Under the new directorship, the team are responsible for: 

• Student Casework 
• Academic Policy, Quality and Standards 
• Student Success  

Visit the team profile and website for further information. 

Student Operations 

Student Operations is led by Daniel Farrell who joined UCL in 2023 from University of St Andrews. Under the new directorship, the team are responsible for:  

• Exams and assessments 
• Portico Governance 
• Research Degrees 
• Student Data 
• Student Records 
• Student Lifecycle  
• Timetabling Services 
• Current student digital product team 
• Coming soon: Student Data Quality and Curriculum Information Management 

Visit the team profile and website for further information. 

How we can help 

Over the next six months, the teams will be fine tuning their service offering; working with faculties, departments and other stakeholders to understand how they can better support you.  

Sign-up to our newsletter 

To keep up to date with our activity and key deadlines, sign up to the Education Services and Student Operations newsletter, previously called the Academic Services newsletter. If you already receive this newsletter, you do not need to re-subscribe.