Student and Registry Services


Extenuating Circumstances

Key information and training materials about our EC system on Portico.


Students should submit EC claims on Portico. These claims will be routed to the relevant Department EC Panel (DECP) for review. DECPs can accept / reject claims or request further information from the student as applicable. They can also escalate claims to Faculty EC panels where necessary.

Student information, guidance and FAQs on submitting EC claims is available on our Apply for Extenuating Circumstances webpage.


 Find out about recent EC system, process and guidance updates on our ECs continuous improvement webpage.

Extenuating Circumstances Staff User Guidance

The following user guides are available:

Extenuating Circumstances User Guide for Staff

Extenuating Circumstances Panel Management

Extenuating Circumstances Reporting

Email notifications

These slides provide an overview of the EC related email notifications that are sent from Portico: EC system generated email overview

The content of the three emails sent to students is provided here: ECsOnline email notifications to students

The content of the three emails sent to staff is provided here: ECsOnline email notifications to staff

Frequently asked questions

System Demonstration

EC system demo and Q&A.

Please note session content starts at 4 minutes 40

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