Find out more about the consumer protection training that we provide to staff.
Our online course provides an overview of CMA guidelines for consumer protection at UCL. This page provides UCL staff and students with details on how to access UCL's online training.
Please follow these instructions to enrol on the course:
Click on the link above to access the training
- Access the training page
- Login with your UCL credentials (User ID: ccxxxx and Password)
- Click on 'browse the catalogue'
- Search for Students' Consumer rights
- Select the course
- Click 'enrol'
- Click 'Yes'
- Click 'Start' to begin
- Your personal data will be processed in accordance with the
If you would like to provide feedback or have any questions regarding the information on this website please email our compliance team at firstname.lastname@example.org
If you wish to leave the course and resume at a later stage, you must click on the grey X in the top right hand corner of the training module to ensure your progress is saved before you close the browser.
If you wish to promote the training within your department, please download a poster.
Frequently asked questions
I am unable to log in to UCL single sign-on (using my UCL username and password)
Please ensure that you have read the instructions on the UCL single sign-on page. If you are still unable to log in you may need to reset your password.
I do not know my UCL user ID
If you do not know your UCL userID you need to contact your computer rep and discuss this with them. A list of computer reps by department. (Your UCL user ID is also your UCL username and password)
I have forgotten my UCL password
You will need to reset your password.
I am unable to find the course
Please ensure that you have read the instructions. If you are still unable to access the training course please contact email@example.com.
I started the course, but want to continue on another device, can I do so?
Yes. If you leave the course part way through you can resume it on another device/platform. You will need to login the same way that you did the first time, and you will receive a notification asking if you would like to resume the course; select yes, and you will re-start where you left off.
Can I partially complete and return to the course on another day?
Yes. You can leave the course part way and resume it at another time to suit you. You will need to login the same way that you did the first time, and you will receive a notification asking if you would like to resume the course; select yes, and you will start where you left off.
Will my completion of the course be recorded and reported?
Yes, please refer to the privacy notice at the top of this page for further details.
Why do we need to complete consumer protection training?
UCL staff members are to complete this module to help raise awareness and understanding of the CMA and the requirements it places on HE institutions like UCL.
Is the training mandatory?
Yes, the training is a mandatory requirement for staff and students that fall within scope.
Who should complete the training?
All part-time and full-time staff that provide face-to-face or online information to prospective students.
I have completed consumer protection training at another organisation - do I still have to do the training?
Yes, the training is a mandatory requirement for staff that fall within scope.