During term time the Student Psychological and Counselling Services (SPCS) registration form is available online Monday to Thursday from 8.00am to 11.00pm and Fridays from 8.00am to 3.00pm, excluding bank holidays.
For more information about accessing support you may find the resources below helpful:
Resources and Information
A wide range of useful information is available on the Student Support and Wellbeing website. This includes dedicated information for those experiencing suicidal thoughts as well as those supporting others who may be feeling suicidal.
Emergency Support
SPCS does not provide crisis support.
In an emergency (for example, if you are in immediate danger of harming yourself or others), always phone 999 (or your local equivalent if you are overseas) or make your way to the Accident and Emergency Department (A&E) at your local hospital. The closest A&E to the main UCL campus is at University College London Hospital located on Euston Road between Warren Street and Euston Square stations. You can also contact Camden and Islington's Mental Health Crisis Assessment service by calling their support line on 020 3317 6333 or visiting their hospital site in St Pancras, both open 24 hours a day, 7 days a week.
International Crisis Contact Information
Choose your country and contact the appropriate service
Contact your GP
While you are waiting for your appointment with us, you could arrange to meet with your GP to discuss what alternative support they may be able to offer you. If you are in the UK and not registered with a GP, click here to find your nearest GP.
Phone and Online Counselling
UCL works in partnership with Care First to provide you with telephone and online counselling support. Care First counsellors, who are all professionally qualified and accredited by the BACP, are available in the evenings and during weekends, bank holidays and UCL closure periods.
Care First counsellors are able to provide advice and guidance on any issue, no matter how big or small, from things happening at home to university life.
For free telephone counselling through Care First, call +44 (0)800 197 4510.
Care First also offer support through an one-to-one online messaging service, in which you will speak to a counsellor in real time.
To access this support, visit Care First Lifestyle. You will need to log in using these details:
Username: uclstudent
Password: bentham
Students overseas have access to this form of support through the Global Student Assistance Programme at any time and can call +44 (0)1452 623 246 from outside the UK.
The Care First service and the Global Student Assistance Programme is paid for by UCL and is available only to UCL students. This means that you will be required to provide your name, date of birth and UCL student number in order for a counsellor to be able to help you. Care First must inform UCL Student Support and Wellbeing if a student is at serious risk of harming themselves or someone else.
24/7 Support and External Organisations
The Samaritans offer support 24 hours a day, 365 days a year, and you can contact them to talk about anything that’s troubling you, no matter how large or small the issue. The Samaritans can be contacted by calling 116 123.
Befrienders Worldwide is a global network of similar listening organisations – visit their website to find a support service near you if you are overseas.
Online therapy available free of charge if you live in or are registered with a GP in Camden.
SilverCloud
SilverCloud is an online cognitive behavioural therapy (CBT) platform, that offers online wellbeing support to UCL students. CBT helps you to identify and challenge negative thought and behavioural patterns that impact how you are feeling so that you can make changes for the better.
This evidence-based programme consists of 21 available modules (including Anxiety, Depression, Stress, and Mindfulness) and includes interactive tools, activities and videos for you to complete in your own time.
Student Space
However you’re feeling, help and guidance is available. Explore a range of trusted information, services and tools to help you with the challenges of student life.
There are three ways that Student Space is here to help:
Access to dedicated support services for students, by phone or text
Information and tools to help you through the challenges of coronavirus
Helping you find what support is available at your university
Student Space is run by Student Minds, the UK’s student mental health charity. It has been developed collaboratively with services, higher education professionals, researchers and students to complement the existing services available to students.
Visit Student Space to find out more.
Free Online Courses
Learn to overcome your anxiety and manage stress.
FOI REQUESTS
If you would like to submit a freedom of information (FOI) request or a request relating to your data under the General Data Protection Regulation (GDPR), please contact foi@ucl.ac.uk or data-protection@ucl.ac.uk respectively.