Overview

This short online course for administrative staff working in healthcare will help you better understand and communicate with D/deaf and hard of hearing (HoH) patients.

You'll learn about patients' real life experiences and professionals' perspectives through watching videos.

You'll also learn about practical things you can do in your workplace to improve service provision for D/deaf and HoH patients.

The course is entirely self-directed and online so you can study at your own pace.

Course content and structure

The course takes approximately 2 hours to complete.

It covers the following topics:

• What deaf awareness is and why it's important in a health care setting
• Legislation: what you need to know and your obligations to make reasonable adjustments
• Understanding different perspectives of deafness
• Communication strategies for communicating well with deaf and HoH patients
• Improving your service to D/deaf and HoH patients

Each topic has several lessons. Each of these is interspersed with reflection points to encourage reflective thinking and short quizzes to test your understanding. 

The course also includes a toolkit to help you improve service provision to D/deaf and HoH patients.

Watch a video clip from the course

In this sample clip from the course, a health professional talks about the importance of ensuring all communication is understood.

Widget Placeholderhttps://www.youtube.com/watch?v=GF_xhnKFwzw

Assessment and certificates

You'll receive a UCL Certificate of Participation once you have successfully completed all the quizzes.

Who this course is for

This course is aimed at administrative staff working in any health or clinical setting.

Courses designed for nurses, doctors, audiologists and other professionals working in healthcare are also available.

Learning outcomes

By the end of this course you'll be able to:

• employ appropriate behaviours and language when interacting with D/deaf and hard of hearing patients
• distinguish between communication preferences and adapt your communication to the patient's needs
• recognise legal requirements (Equality Act, 2010 and Accessible Information Standard, (2016)) to provide reasonable adjustments related to disability
• identify commonly used assistive technologies and apply them to the needs of the patient

Costs and concessions

This fee for this course is £39 per person.

Discounts are available if you purchase access for multiple users:

• 6 to 15 learners - £34 each
• 15 to 50 learners - £29 each

Further discounts are available for larger orders. If you want to buy access for more than 50 people, please contact dcal.da_course@ucl.ac.uk

Course team

Dr Manjula Patrick - Course Lead

Manjula is Disability Equity Lead in the Faculty of Brain Sciences. Before this she was Co-Director of Continuing Professional Development at UCL’s Deafness, Cognition and Language Research Centre (DCAL). At DCAL she developed and delivered summer school programmes and lead on developing online short courses on deaf awareness targeted at professionals.

Course information last modified: 30 Nov 2022, 16:01