Overview

This short online course for administrative staff working in healthcare will help you better understand and communicate with D/deaf and hard of hearing (HoH) patients.

You'll learn about patients' real life experiences and professionals' perspectives through watching videos.

You'll also learn about practical things you can do in your workplace to improve service provision for D/deaf and HoH patients.

The course is entirely self-directed and online so you can study at your own pace.

Course content and structure

The course takes approximately 2 hours to complete.

It covers the following topics:

• What deaf awareness is and why it's important in a health care setting
• Legislation: what you need to know and your obligations to make reasonable adjustments
• Understanding different perspectives of deafness
• Communication strategies for communicating well with deaf and HoH patients
• Improving your service to D/deaf and HoH patients

Each topic has several lessons. Each of these is interspersed with reflection points to encourage reflective thinking and short quizzes to test your understanding. 

The course also includes a toolkit to help you improve service provision to D/deaf and HoH patients.

Watch a video clip from the course

In this sample clip from the course, a health professional talks about the importance of ensuring all communication is understood.

Widget Placeholderhttps://www.youtube.com/watch?v=GF_xhnKFwzw

Assessment and certificates

You'll receive a UCL Certificate of Participation once you have successfully completed all the quizzes.

Who this course is for

This course is aimed at administrative staff working in any health or clinical setting.

Courses designed for nurses, doctors, audiologists and other professionals working in healthcare are also available.

Learning outcomes

By the end of this course you'll be able to:

• employ appropriate behaviours and language when interacting with D/deaf and hard of hearing patients
• distinguish between communication preferences and adapt your communication to the patient's needs
• recognise legal requirements (Equality Act, 2010 and Accessible Information Standard, (2016)) to provide reasonable adjustments related to disability
• identify commonly used assistive technologies and apply them to the needs of the patient

Costs and concessions

This course is free to access.

Course team

Dr Manjula Patrick - Course Lead

Manjula is an Associate Professor (Teaching) and the UCL Arena Centre for Research-based Education’s lead on Inclusive Education. She has developed award-winning online short courses for health and education professionals, and summer school programmes related to equity. Manjula is a member of the UCL Disability Equality Steering Group. Equity and inclusion have been the core of Manjula's work for over 20 years, she is a strong advocate for intersectional solutions.

Course information last modified: 28 Aug 2024, 15:53