Consumer Information

The UCL Student Funding Office is responsible for reviewing and updating the following Consumer Information for the Title IV loan program.

Notice of Availability of Institutional and Financial Aid Information: you may obtain relevant information by reading the information below and clicking on the relevant links. If you would like a paper copy, please email us-cdn-loans@ucl.ac.uk

‘n/a’ denotes exemption from disclosure for foreign schools

1. Institutional and Financial Assistance Information for Students
Contact Information for Assistance in Obtaining Institutional or Financial Aid Information	Email the Student Funding Office at us-cdn-loans@ucl.ac.uk
Student Financial Aid Information	General information: https://www.ucl.ac.uk/scholarships/ Scholarships: https://www.ucl.ac.uk/scholarships/scholarships-finder Hardship funds: https://www.ucl.ac.uk/students/funding/financial-support Direct Loans: https://www.ucl.ac.uk/scholarships/us-student-financial-aid-ucl Enrolment in a program of study abroad approved for credit by the home school may be considered enrolment in the home school for purposes of applying for federal student financial aid
Facilities and Services Available to Students with Disabilities	Information on facilities and services available to students with disabilities, including students with intellectual disabilities, can be found here: https://www.ucl.ac.uk/students/support-and-wellbeing/disability-support
Cost of Attendance	Information on the Cost of Attendance can be found here: https://www.ucl.ac.uk/scholarships/us-student-financial-aid/us-loans-costs
Refund Policy	For information about UCL’s requirements and procedures for official withdrawal, please visit https://www.ucl.ac.uk/students/student-status/changes-your-studies/interrupting-or-withdrawing-your-studies Information on UCL’s refund process can be found here: https://www.ucl.ac.uk/students/fees/pay-your-fees/how-to-pay#refunds
Requirements for Withdrawals and Return of Title IV Financial Aid	For information about UCL’s refund policy, requirements and procedures for official withdrawal, please visit https://www.ucl.ac.uk/students/student-status/changes-your-studies/interrupting-or-withdrawing-your-studies For information about UCL’s Return of Title IV policy, please visit the ‘Terms and Conditions‘ tab here: https://www.ucl.ac.uk/scholarships/us-student-financial-aid-ucl
Academic Program (Educational Program, Instructional Facilities, and Faculty)	For all information about academic programs, including the facilities related to individual programs, please visit: https://www.ucl.ac.uk/prospective-students/ General information on facilities can be found at: https://www.ucl.ac.uk/prospective-students/study-abroad-at-ucl/life-ucl/campus-and-facilities For information about UCL’s degree-granting accreditation by the UK government, please visit https://www.gov.uk/guidance/recognised-uk-degrees#Alpha_L
Transfer of Credit Policies and Articulation Agreements	n/a
Copyright Infringement Policies and Sanctions (Including Computer Use and File Sharing)	n/a
Required Written Arrangements Disclosures	UCL does not currently have any blanket written arrangements with other schools where a portion of the program is not being offered by the degree/certificate granting school.
School and Program Accreditation, Approval, or Licensure	n/a
Vaccinations Policy	n/a
Consumer Information on College Navigator Website	n/a
Student Body Diversity	n/a
Net Price Calculator	A Cost of Attendance calculator can be found here: https://www.ucl.ac.uk/scholarships/us-student-financial-aid/us-loans-application
Textbook Information	n/a
Information for Students	Please visit: https://www.ucl.ac.uk/library/teaching-learning-services-tls/readinglistsucl/readinglistsucl-students
Information For College Bookstores	n/a
Disbursement For Books and Supplies	n/a
Accountability For Programs that Prepare Teachers	n/a
Voter registration Forms	n/a
Constitution Day	n/a

2. Drug & Alcohol Prevention
Drug and Alcohol Abuse Prevention Program	n/a

3. Consumer Information for Student Athletes
Completion/Graduation and Transfer-out Rates for Students Receiving Athletically Related Student Aid	n/a
Intercollegiate Athletic Program Participation Rates and Financial Support (Equity in Athletics Disclosure Act)	n/a

4. Student Right-to-Know Act
Completion/Graduation and Transfer-out Rates	n/a
Placement in Employment	n/a
Job Placement Rates	n/a
Types of Graduate and Professional Education in Which the School’s Graduates Enroll	n/a
Retention Rate	n/a

5. Clery/Campus Security Act
Security Report (Including Crime Statistics, Timely Warnings and Emergency Notification, Crime Log, and Emergency response and Evacuation Procedures)	Crime rates, including individual reports for the campus and its area may be found on the national police statistics by entering the school postcode (WC1E 6BT) in "your area" at https://www.police.uk/ Comprehensive information on security at UCL can be found at: https://www.ucl.ac.uk/estates/safety-ucl https://www.ucl.ac.uk/students/support-and-wellbeing/personal-safety
Security Report- Missing Person Notification Policy	n/a
Security Report- Programs to prevent dating violence, domestic violence, sexual assault, and stalking Policy	Guidance can be found at: https://www.ucl.ac.uk/estates/our-services/security-ucl/staying-safe-ucl/unhealthy-relationships-and-domestic-abuse https://www.ucl.ac.uk/students/support-and-wellbeing/personal-safety/safety-and-campus
Institutional disciplinary action in cases of alleged dating violence, domestic violence, sexual assault or stalking	This is covered by UCL’s Disciplinary Code, the processes of which are outlined here: https://www.ucl.ac.uk/academic-manual/chapters/chapter-6-student-casework-framework/section-2-disciplinary-code-and-procedure-respect

6. FERPA
Privacy of Student Records – Family Educational Rights and Privacy Act (FERPA)	Students have a right to review their educational records, request amendment of records, give consent to disclosures or personally identifiable information, and to file complaints within the US department of Education. Many of these rights are also entrenched in UK law and are detailed here: https://www.ucl.ac.uk/srs/compliance/data-protection We will not disclose your information to any individual or organisation without your consent, unless there is a legal basis for doing so, further information about which an be found here: https://www.ucl.ac.uk/legal-services/privacy/ucl-student-privacy

6. FERPA

Privacy of Student Records – Family Educational Rights and Privacy Act (FERPA)

Students have a right to review their educational records, request amendment of records, give consent to disclosures or personally identifiable information, and to file complaints within the US department of Education. Many of these rights are also entrenched in UK law and are detailed here: https://www.ucl.ac.uk/srs/compliance/data-protection

We will not disclose your information to any individual or organisation without your consent, unless there is a legal basis for doing so, further information about which an be found here: https://www.ucl.ac.uk/legal-services/privacy/ucl-student-privacy

7. Safeguarding Customer Information
Compliance with FTC regulations, Gramm-Leach-Bliley Act & U.S. Code	UCL Student Information Security Policy for Title IV students UCL Student Information Security Policy for Title IV students

8. Fire Safety Reports and Student Housing
Fire Safety report (distribution)	n/a
Fire Safety report	Comprehensive information on UCL’s fire safety processes can be found here: https://www.ucl.ac.uk/estates/safety-ucl/fire-safety Information about fire safety in student accommodation: https://www.ucl.ac.uk/accommodation/about-us/fire-safety-building-safety Fire statistics can be obtained by emailing a request to: fire@ucl.ac.uk
Fire Log	n/a

8. Fire Safety Reports and Student Housing

Fire Safety report (distribution)

n/a

Fire Safety report

Comprehensive information on UCL’s fire safety processes can be found here: https://www.ucl.ac.uk/estates/safety-ucl/fire-safety

Information about fire safety in student accommodation: https://www.ucl.ac.uk/accommodation/about-us/fire-safety-building-safety

Fire statistics can be obtained by emailing a request to: fire@ucl.ac.uk

Fire Log

n/a

9. Misrepresentation
Nature of Education Program	UCL’s Academic Manual details what students should expect during their time at UCL, including course quality and qualification criteria: https://www.ucl.ac.uk/academic-manual Chapter 1 of the Academic Manual outlines UCL’s responsibility in ensuring prospectus information is accurate and that recruitment activity complies with UK Consumer Protection Law: https://www.gov.uk/government/collections/cma-consumer-enforcement-guidance If students feel their expectations have not been met, a formal complaint can be made as per: https://www.ucl.ac.uk/academic-manual/chapters/chapter-6-student-casework-framework/section-8-ucl-student-complaints-procedure
Nature of Financial Charges	UCL believes it is transparent in respect of scholarship offers, tuition fee charges/refund policies and cost of attendance guidance, including the right to reject any particular type of financial aid, but if students feel their expectations have not been met a formal complaint can be made as per: https://www.ucl.ac.uk/academic-manual/chapters/chapter-6-student-casework-framework/section-8-ucl-student-complaints-procedure
Employability of graduates	UCL provides a comprehensive employability support and guidance to students: https://www.ucl.ac.uk/prospective-students/undergraduate-offer-holders/why-choose-ucl/highly-employable-graduates and is supported by student retention and graduate placement data at UK government level on the Higher Education Statistics Agency website: https://www.hesa.ac.uk/data-and-analysis/graduates

9. Misrepresentation

Nature of Education Program

UCL’s Academic Manual details what students should expect during their time at UCL, including course quality and qualification criteria: https://www.ucl.ac.uk/academic-manual

Chapter 1 of the Academic Manual outlines UCL’s responsibility in ensuring prospectus information is accurate and that recruitment activity complies with UK Consumer Protection Law: https://www.gov.uk/government/collections/cma-consumer-enforcement-guidance

If students feel their expectations have not been met, a formal complaint can be made as per: https://www.ucl.ac.uk/academic-manual/chapters/chapter-6-student-casework-framework/section-8-ucl-student-complaints-procedure

Nature of Financial Charges

UCL believes it is transparent in respect of scholarship offers, tuition fee charges/refund policies and cost of attendance guidance, including the right to reject any particular type of financial aid, but if students feel their expectations have not been met a formal complaint can be made as per: https://www.ucl.ac.uk/academic-manual/chapters/chapter-6-student-casework-framework/section-8-ucl-student-complaints-procedure

Employability of graduates

UCL provides a comprehensive employability support and guidance to students: https://www.ucl.ac.uk/prospective-students/undergraduate-offer-holders/why-choose-ucl/highly-employable-graduates and is supported by student retention and graduate placement data at UK government level on the Higher Education Statistics Agency website: https://www.hesa.ac.uk/data-and-analysis/graduates

10. Loan Disclosures
State Grant Assistance	n/a
Student Loan Information Published by the U.S. Department of Education	For more information regarding loan availability and information about rights and responsibilities of students and schools under the Title IV, HEA Loan programs, please visit https://studentaid.gov/ At any time that the US Department of Education publishes information regarding loan availability, including information about rights and responsibilities of students and schools under Title IV, HEA Loan programs, the school will share that information on its website. Prior to the first disbursement, the university provides to all first-time borrowers of a Federal Direct Loan comprehensive information on the terms and conditions of the loan and of the borrowers’ responsibilities.
National Student Loan Data System (NSLDS)	Any attendance information relating to Title IV loan borrowers will be submitted to the National Student Loan Data System (NSLDS) every 60 days, and will be accessible by guaranty agencies, lenders, and other authorised users of the data system.
Entrance Counseling for Student Loan Borrowers	Further information can be found under the ‘Terms & Conditions’ tab of our website: http://www.ucl.ac.uk/prospective-students/scholarships/us
Exit Counseling for Student Loan Borrowers	Further information can be found under the ‘Terms & Conditions’ tab of our website: http://www.ucl.ac.uk/prospective-students/scholarships/us
Private Education Loan Disclosures	As well as Federal loans, there are student loans provided by a private, non-federal lenders. There are many US private lenders but very few will lend to students studying outside the US. The University does not recommend any specific private lender, however as far as we are aware there is only one private lender that makes loans available to US citizens receiving their degree at a foreign school. To get more information about The GEMS Smart Option Loan by Sallie Mae you can visit their page here: https://www.myglobaled.com/ UCL has no affiliation with and receives no financial incentives from Sallie Mae or any other private lender. The lending terms for Title IV federal loans may be preferable to private loans. See the Dept of Education website for a guide. Our role in the private loans process is to confirm your Cost of Attendance and certify your enrolment. Note that private student loans are still limited to your Cost of Attendance similar to Direct Loans (see 'Costs' tab for an idea of how much we are prepared to certify). You are allowed to hold both types of loans but the total cannot exceed your Cost of Attendance.
Self-Certification Form	Upon request, the university will provide in written or electronic form the self-certification form for private education loans to enrolled or admitted student applicants for a private education loan. We can provide information required to complete the form to the extent that we possess the information. This form is developed by the US Department of Education.
Code of Conduct for Education Loans	UCL prohibits a conflict of interest with the responsibilities of UCL staff with respect to private education loans. The following actions are prohibited for any member of UCL staff: Revenue-sharing arrangements with any lender Receiving gifts from a lender, a guarantor, or a loan services Contracting arrangement providing financial benefit from any lender or affiliate of a lender Directing borrowers to particular lenders, or refusing or delaying loan certifications Offers of funds for private loans Call center or financial aid office staffing assistance Advisory board compensation
Preferred Lender Lists	UCL does not have a Preferred Lender Agreement with any specific lender of private education loans.
Preferred Lender Arrangements	UCL does not have a Preferred Lender Agreement with any specific lender of private education loans.
Private Education Loans	UCL does not have a Preferred Lender Agreement with any specific lender of private education loans.
Annual report on Preferred Lender Arrangements	UCL does not have a Preferred Lender Agreement with any specific lender of private education loans.

Consumer Information

UCL Student Information Security Policy for Title IV students