Frequently asked questions
- I am holding an unconditional place to study at UCL, what do I do next?
Congratulations! We hope you are looking forward to joining us. You will be sent an email towards the end of August inviting you to start the online enrolment process. In the meantime, you may wish to visit our dedicated 'New Students' website for information about starting your studies at UCL, the services available to you and the Welcome Week events.
If you are an international student then please visit http://www.ucl.ac.uk/iss/orientation for guidance about our Online International Student Orientation Programme.
- I am unconditional firm with UCL, but I want to be released into Clearing? What should I do?
You are able to release yourself into Clearing by signing into UCAS Track and clicking the self-release button on the homepage.
Please note that this process is irreversible. Be very sure that this is the course of action that you would like to take as once you have released yourself into Clearing, you will no longer hold a place at UCL.
- Does UCL take mitigating circumstances into account?
UCL will only accept the results you are awarded by the examination board(s). All appeals regarding calculated examination results should be made to the examination board(s) directly.
We expect any circumstances that could have affected your academic performance to be raised with the examination board(s). They will then able to take this into account when awarding the final grade.
- I will be out of the country on Results Day, can my parents, guardian or nominated person discuss my application with you?
We will not be able to discuss your application with any third parties due to data protection legislation. If you will be away over the results period then you will need to provide a signed letter confirming the name of the contact you are happy for us to discuss your application with. We are happy to accept a scanned version of a signed letter by email to email@example.com.
- I have been accepted by UCL but I want change my degree programme. Is that possible?
The Undergraduate Admissions team will facilitate requests for programme changes where possible, however students should be mindful that some programmes could be oversubscribed. Therefore we cannot guarantee that students will be able to change even if they have met the entry requirements for the new programme.
You will need to email firstname.lastname@example.org to request a change. Remember to include your UCAS ID, full name, the programme you currently have a confirmed place for and the name of the programme you would like to change to, providing reasons why.
- I have been accepted by my Firm choice university, however I've changed my mind and really want to go to UCL which is my insurance choice. I have met the conditions of the offer so can I come to UCL instead?
When a student is accepted by their Firm choice university their Insurance choice becomes invalid, even if the student has met the conditions of their Insurance offer. Unfortunately you are unable to swap your offer replies at this stage.
- I have been accepted by UCL but would now like to take a gap year, what should I do?
You will need to email your request to defer to email@example.com, including your UCAS ID, full name and reason why you wish to defer. The deadline for deferral requests to be considered is 18 September 2020. The Admissions team will then update your record, if your request is approved, and you will need to log into UCAS track to check and accept this change.
- There is no decision on my UCAS Track or UCL Applicant Portal, what does this mean?
If you cannot see a decision then it is likely that we are missing some of your examination results. Please call us on +44 (0)20 8059 0939 for further guidance on the information we need from you.
- How will Covid-19 affect teaching and the start of term arrangements?
Our campus will be open. Your safety is paramount and as the pandemic progresses, social distancing requirements will guide how much teaching we can deliver face to face at any given time. To check whether there are updates to degrees starting in 2020 due to Coronavirus (Covid-19) please visit Degrees 2020 and search for your degree programme. For more information, please see: https://www.ucl.ac.uk/coronavirus/faqs-schools-and-prospective-students and/or contact your department directly for further specific information about the teaching on your programme.
- Does UCL have Adjustment or Clearing vacancies?
UCL does not have any vacancies. If you are interested in applying for next year please visit our prospective student pages.
- I haven’t got a decision yet, but I want to be released into Clearing? What should I do?
If a final decision is pending, and you have not yet provided UCL with evidence of your results, you must provide evidence of your final results so that UCL may process a final decision for you. Please phone +44 (0)20 8059 0939 for details of pending information.