Student Support and Wellbeing
Student Support and Wellbeing provides information, advice and support services for all our students to help you get the most out of your studies and perform at your best. In particular, we support students in relation to disability, mental health and wellbeing, and we help all our students look after themselves.Visit the Student Support and Wellbeing website to find out more.
More about our different teams and what we offer can be found below.
Disability, Mental Health and Wellbeing
We provide a range of support services for students who are disabled or have a long-term physical or mental health condition, including those with any of the following:
- A sensory impairment, such as individuals certified as blind or severely or partially sight impaired, and those who are D/deaf
- A mobility impairment and physical impairments
- A musculoskeletal condition such as arthritis
- A long-term health condition such as diabetes or epilepsy, including those of a fluctuating or progressive nature
- A long-term mental health condition such as depression or an eating disorder
- A Specific Learning Difficulty (SpLD) such as dyslexia, dyspraxia or ADHD
- A social or communication difficulty such as an Autistic Spectrum Condition (ASC)
We can arrange for adjustments to learning environments, loan out specialist equipment and provide one-to-one advice, as well as tutoring and mentoring for some disabled students, such as those with a Specific Learning Difficulty. We’re here to help remove the barriers to study that disabled people might face.
In addition, all students can speak to one of our Mental Health Advisers for informal supportive conversations and guidance, to help you find solutions to any mental health or wellbeing difficulties you might be experiencing. Our support can be accessed quickly and easily, and we have partnerships with a range of external organisations to help you access more specialist support if needed.
Student Psychological and Counselling Services (SPCS)
As UCL’s on-site counselling service, we can provide a number of short-term counselling options for any students who might need therapeutic support for mental health difficulties, as well as psychiatric assessments, workshops and referrals to external partner services.
Our diverse team of highly qualified mental health professionals will help you explore issues that may be affecting you and find healthy solutions. All our students can access this support quickly after completing an online registration form.
Student Enquiries Centre (SEC)
Based in the UCL Student Centre building, we’re here to help all our students with any enquiries about their studies or other aspects of UCL student life. If you ever have a question or need support and are unsure where to turn, the friendly staff in our Student Enquiries Centre will be able to help.
The SEC team also manage askUCL, our online student enquiries system, which allows all our students to get the answers they need quickly and easily. askUCL features a comprehensive range of FAQs, and if you still can’t find the answer to your question, it allows you to submit and track an enquiry, which is then sent to the right team for a speedy response.
UCL Chaplain and Interfaith Adviser
The UCL Chaplain and Interfaith Adviser is on hand to support students of any faith (or none) with faith-related issues. They can provide one-to-one pastoral support and guidance, and they manage the prayer and meditation facilities in the UCL Student Centre.
Wardens and Student Residence Advisers (SRAs)
Student Residence Advisers (SRAs) are postgraduate students who live among fellow students in our halls of residence, and who are on hand to provide out-of-hours wellbeing support and build community in our halls. As students themselves, SRAs are great people to talk to if you find yourself unsure or needing support.
SRAs also organise regular community and volunteering events in halls, and they work alongside our wardens, who are members of staff living in halls that can provide additional support as needed.
International Student Support
Providing specialist support and advice for all non-UK students at UCL, whether you’re from the EU or elsewhere in the world, the International Student Support team can help with any issues that might be affecting you as an international student, in particular the practical steps to getting set up in the UK like opening a bank account or accessing health care. They work closely with the Student Immigration Advice and Compliance team to offer a full range of support to our international student community.
More information and services
In addition to our main teams above, we also provide information and advice on a wide range of other aspects of university life and further resources, including:
- Health care – information on how to access health care services while at UCL, including from Ridgmount Practice, our partner GP surgery close to campus
- UCLcares – an online platform with blogs, videos, events and more to help students look themselves and promote healthy lifestyles
- Information and support for specific student groups – includes more detail on support for LGBTQ+ students; students from a black, Asian or minority ethnic (BME) background; student parents and those who are pregnant; care leavers and estranged students; and mature students
- Staying safe – information on crime prevention and how to stay safe on and off campus
- ‘Here to Support You’ guide – a handy overview of all our support services
- Information for parents and guardians of UCL students – a dedicated website to parents and guardians of UCL students, so you can help your child make the transition to university life