Professional Services


Working Together Award

The finalists for the Ways of Working: Working Together Award were nominated for their approach to communication, collaboration and shared learning.

Programme Services Team at Academic Programmes Office

The team work together, with the highest level of responsibility, passion and enthusiasm to deliver the best possible service to students and academics across UG, PGT and PGR programmes. 

They work closely with Student Records, IoE Quality and Student Support teams on a day-to-day basis to provide the best administration of programmes, to support students, to assist academics, and to advise on various complex issues, and collaborate on projects to improve day-to-day practices. 

The way they communicate, develop, support each other, thrive on each other's strengths, and have fun along the way is inspiring.

Congratulations to: Cara Hackleton, Lorraine Fernandes, Ebadul Haque, James Purdy, Cathy McSweeney and Noreen Kassem


Clinical and Professional Practice Tutor Team 

The Clinical and Professional Practice (CPP) tutors are a diverse group of 30+ medical professionals who teach part of the Medical School's MBBS curriculum to our undergraduate medical students. They run fortnightly small group work sessions with students on topics ranging from professionalism, to social determinants of health. 

In 2020/21 they maintained this while moving completely online with a drastically different content and ways of teaching and learning. 

On top of this, they kindly took on the role of personal tutor to these students, despite many being on the frontline during the worst of the Covid pandemic.

Public Engagement: Skills & Practice Project Team 

The Public Engagement Skills & Practice (PESP) project and delivery team is formed of 22 members from across the breadth of UCL’s Professional Services, coming together to develop and deliver training that is responsive to the demands and needs of UCL staff and students.

As a new team they collaboratively developed a way of working based on trust, transparency, listening, understanding and respect for each other's knowledge. 

They have built robust online processes making delivery the training possible and ensured they used the most effective digital tools to support inclusivity and engagement and equity in participation.