Professional Services


Ways of Working: Outstanding Team Contribution to Achieving Our Mission

Recognising vision, innovative practice and ownership

The teams for the Ways of Working: Working Together Award have been nominated for taking ownership of their work and for showing vision and innovative practice.

The winner and finalists have played key roles in the delivery of support for coronavirus and leukaemia patients alike as well as ensuring our students are able to access the support they need at UCL.

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Winner: Adult Acute Lymphoblastic Leukaemia Minimal Residual Disease Testing Service Team

Testing for individual patients with acute lymphoblastic leukaemia (both inside and outside of clinical trials) can make a critical difference to their therapy – directing them towards bone marrow transplant if necessary, or sparing them therapy they might not need.

When UCL closed our buildings and labs in response to the coronavirus, the lab team lab worked together to ensure this testing could continue. Through reviewing every aspect of their work from their communication with NHS centres, to processes around the delivery and supply of samples, and by developing rapid training protocol, they have successfully ensured not a single specimen from patients has gone untested.

Shortlisted: MechEng Research & Finance Team

In response to coronavirus, UCL engineers helped develop the CPAP breathing aid that can help keep Covid-19 patients out of intensive care. Recognising the institutional and international importance of the success of the device, the team took immediate ownership of all operational and financial administration for the project, putting in place a clear structure and division of duties - varying their own work patterns to ensure that time-critical orders and deliveries were not delayed.

Focussed on outcome rather than process, the team liaised closely with colleagues in FES Faculty Office, BEAMS Finance, and Finance & Business Affairs to eliminate any procedural barriers to the successful completion of the project.

Shortlisted: Student Enquiries Centre (SEC)

The team understand how difficult it can be for students to navigate UCL and find the support they need.

They have been developing the service to be, as much as possible, a one-stop-shop for answers to all enquiries.

They have achieved this through engagement projects with other Professional Services Teams across UCL. An example is the Go Out and Learn Project (GOALS). The aims of this workplace shadowing scheme range from facilitating and sharing of best practice, encouraging discussion to review and implement new ways of practice as well as giving teams the opportunity to gain insight into other teams’ roles and responsibilities.