Leading Change in Healthcare

Monday morning and afternoon sessions

Delivered with a reflective, action learning focus, this module will enable you to develop your identity as a leader. Based on the principle that personal growth and development is core to successful change management, you will learn about being adaptive and welcoming to the change process. You will also deepen your understanding of how your leadership can shape your organisation’s vision, purpose and values.

Tuesday morning session

Providing an outline of the theories and approaches to studying human behaviour in organisations, this module enables you to explore adaptive leadership models required for change leadership. Module content includes how leaders talk about change to promote engagement, hierarchies and informal structures, dialogue and negotiation, and developing empathy for change.

Tuesday afternoon session

Focusing on how global health is influenced by power, politics and resource allocation, this module looks at how health is affected by structural, social, legal and political inequalities. Impacting the decisions made within our organisations, we take a closer look at various health ecosystems, ideas and institutions to enhance your awareness of where power lies and the importance of networks and our ability to effect change.

Wednesday morning and afternoon sessions

Delivering change in healthcare is particularly challenging, and this module explores the theoretical side of this as well as in-person reflection through site visits. Designed to allow you to witness and apply knowledge, you will visit teams delivering improvements in healthcare through the execution of change management.

Thursday morning session

Addressing the changing healthcare ecosystem, this module focuses on patient centred and consumer healthcare, the digitalisation of healthcare, and value-based healthcare. Module topics include the actors in this emerging healthcare system, the impact on healthcare professionals and workforce planning, the role of data analytics in decision-making, patient engagement for improved productivity, and operational challenges.

Thursday afternoon session

Focusing on patients and customers, this module explores user-centred care through engaging learning and activities. You will look at the human factors and design opportunities that pertain to digital health technologies, and understand the evaluation of the user-centred approach. Enabling leaders to question the implicit assumptions behind current practices to drive innovation, this module harnesses ideas of efficiency and effectiveness.

Friday morning session

This module examines several ways to design a change management strategy, along with the meaningful measurement of outcomes and impact. You will also work through a digital transformation healthcare case study to explore using organisational metrics and key performance indicators (KPIs) to test if change is embedded and continuous.

Friday afternoon session

After working on a personal change project throughout the course, you will present your project during this session. Your project will draw on your learning and group discussions from throughout the week, and through this session you will benefit from input and insights from the faculty and your peers. 

Professor Nora Colton is the Director of the UCL Global Business School of Health.  She is a health and development economist with extensive experience in change management and strategy.  Previous to this role she was the  UCL Pro-Vice-Provost (Postgraduate Education) and Joint Director of Education at the UCL Institute of Ophthalmology and Moorfields Eye Hospital.  She has been a Professor of International Economics at Drew University, USA; Dean of Business and Deputy Vice Chancellor at University of East London (UEL), UK; and a visiting professor in the School of Public Administration at the University of Electronic Science and Technology (UESTC), Chengdu, China as well as the American University in Beirut (AUB), Lebanon.

She holds a doctorate from University of Oxford, UK.  She also has studied and taught at a number of leading universities including Harvard University; W. P. Carey School of Business at Arizona State University; American University in Cairo; American University in Beirut and  Barcelona Business School at University Pompeu Fabra, Spain. She also holds a certificate in Change Management from Cornell University in the USA.

She has been the recipient of a serial Fulbright and a Carnegie Foundation grant to conduct fieldwork in the Middle East. 

She is the author of numerous journal articles concerned with Middle Eastern economics and politics.  She is also co-author of a book with Elsevier Press entitled Middle East Finance: Missed-opportunities or Future Prospects and has a book forthcoming with Palgrave-Macmillan on the political economy of Yemen.  She has also been a series editor of a book series on Middle East Economics through Palgrave-Macmillan. More recently, she conducts research and publishes on healthcare management and strategic leadership.

She has a particular interest in change management as it relates to the healthcare sector and has designed programmes and taught on healthcare management postgraduate degree programmes as well as health related executive education and training programmes.
 

Dr Rodolfo Catena is a Lecturer of Operations and Supply Chain Management at the Global Business School for Health at University College London. He is a specialist in Value-Based Health Care. Rodolfo has a background in engineering, he has a master’s from UC Berkeley and two degrees from the Faculty of Engineering at the University of Bologna. Rodolfo has a doctorate in Management Studies from Saïd Business School, University of Oxford where he has specialised in Operations Management.
Rodolfo has contributed to the successful launch of two new master’s degree programmes in healthcare. Prior to returning to academia, Rodolfo has supported public and private organisations across the world in a list of countries including the United States, Canada, the United Kingdom, Italy, France, Portugal, Sweden, Germany, the Netherlands, Switzerland and Belgium.

Julie Davies is Deputy Director (EDI) and Director of the MBA and EMBA Health programmes in the UCL Global Business School for Health (GBSH). She is an Associate Editor of Human Resource Development Review and co-chairs the research development committee for the University Forum for Human Resource Development. She is a member of EFMD’s annual MBA conference steering committee. Julie is a Trustee of Kirkwood Hospice where she serves on the investment and finance and resources committees. 
Previously, Julie was a Reader in Leadership Development in the Faculty of Business and Law at Manchester Metropolitan University and Subject Group Leader for Research & Enterprise in Huddersfield Business School. She was Deputy Chief Executive of the Chartered Association of Business Schools where she launched and directed the International Deans’ Programme with EFMD which included study visits with deans to business schools globally. Julie co-facilitates deans’ programmes for the Association of Asia-Pacific Business Schools. She was also Director of Administration in City University's School of Social Sciences. Julie managed Queen’s Anniversary Prize winning postgraduate programmes in finance and economics at the School of Oriental and African Studies. She was Resources Manager in UCL’s Chemistry Department. In the National Health Service, Julie was seconded to the change management team for the opening of Chelsea & Westminster Hospital and she worked in human resources in family and community services, oncology, paediatrics, maternity services, and facilities in central London.
Julie completed her undergraduate degree in Russian and English at Birmingham University and an LLB from the Open University where she also gained an MA in Education. She has a Postgraduate Certificate in Education from Sheffield University and Postgraduate Certificate in Personnel from the University of Westminster. Julie received an MBA in Kingston Business School and a PhD in strategic management from Warwick University. Her PhD thesis examined Hybrid upper middle manager strategizing practices. Julie is a Practitioner Fellow of the Chartered Institute of Personnel and Development, and Fellow of the Higher Education Academy and Association of University Administrators. Julie is a qualified executive coach and psychometrics assessor. She has been a visiting scholar in the Centre for the Study of Higher Education in the University of Melbourne.

Dr Preethi John is currently the Deputy Director - MBA Health, Global Business School for Health. She is a human resource healthcare consultant, Faculty in numerous executive education programmes, and an advisor for several NGOs in healthcare. She was the only Asian recipient of the Harvard LEAD Fellowship in 2021. She has experience in capacity building of diverse healthcare human resources in developing countries across South Asia, Africa, and Latin America, and has held leadership positions in different organisations.

David is the recently appointed chief executive at UCLH. Prior to this, David was chief executive of Moorfields Eye Hospital NHS Foundation Trust, being appointed to that role in April 2016. One of his key achievements was to lay the foundations for Oriel, a pioneering new eye-care research, education and treatment centre in partnership with University College London.
Before he joined Moorfields, David was director of strategic development at UCLH, where he led the planning and development of our two new hospitals – the Royal National ENT and Eastman Dental Hospitals and the Grafton Way Building for surgery and cancer. David has also held senior operational leadership roles at the Royal Marsden NHS Foundation Trust and Guy’s and St Thomas’s NHS Foundation Trust.
David continues to present on a number of academic and training courses based on clinical leadership and management development. He has contributed to a number of publications and journals with clinical and non-clinical colleagues and personal development is a key area of interest and was a Fellow at The Institute of Healthcare Improvement (IHI) in Boston, USA. He is also a trustee of a number of charities.