- 2 hours
- Work at your own pace
This short online course for administrative staff working in a healthcare setting will help you better understand and communicate with D/deaf and hard of hearing (HoH) patients.
You'll learn about patients' real life experiences and professionals' perspectives through watching videos.
You'll also learn about practical things you can to in your workplace to improve service provision for D/deaf and HoH patients.
The course is entirely self-directed and online so you can study at your own pace.
This course has been developed by the UCL Deafness Cognition and Language (DCAL) Research Centre. DCAL brings together leading Deaf and hearing academics and researchers in the fields of sign linguistics, psychology, and neuroscience.
In the sample clip below from the course, a health professional talks about the importance of ensuring all communication is understood.
Course content and structure
The course takes approximately 2 hours to complete.
It covers the following topics:
- What is deaf awareness and why it is important in a health care setting?
- Legislation: what you need to know and your obligations to make reasonable adjustments
- Understanding different perspectives of deafness
- Communication strategies for communicating well with deaf and HoH patients
- Improving your service to D/deaf and HoH patients
Each topic has several lessons. Each of these is interspersed with reflection points to encourage reflective thinking and short quizzes to test your understanding.
The course also includes a toolkit to help you improve service provision to D/deaf and HoH patients.
Assessment and certificates
You'll receive a UCL Certificate of Participation once you have successfully completed all the quizzes.
Who this course is for
This course is aimed at administrative staff working in a healthcare setting who have patient contact.
By the end of this course you'll be able to:
- employ appropriate behaviours and language when interacting with D/deaf and hard of hearing patients
- distinguish between communication preferences and adapt your communication to the patient's needs
- recognise legal requirements (Equality Act, 2010 and Accessible Information Standard, (2016)) to provide reasonable adjustments related to disability
- identify commonly used assistive technologies and apply them to the needs of the patient
Costs and concessions
This fee for this course is £39 per person.
Discounts are available if you purchase access for multiple users:
- 6 to 15 learners - £34 each
- 15 to 50 learners - £29 each
Further discounts are available for larger orders. If you want to buy access for more than 50 people, please contact firstname.lastname@example.org