Transforming maintenance in UCL halls with MyCampus

Each year, thousands of students call UCL halls their home. Feeling supported in their living spaces is essential – and that means having a straightforward way to get maintenance issues resolved.

From 1 September 2025, residents in UCL-managed halls (excluding One Pool Street) can raise and track maintenance requests directly through MyCampus. Issues can now be reported, monitored, and completed all in one place. This makes the process quicker, more transparent, and gives students greater confidence that their request is being managed.

Since launching MyCampus in 2024, it has been our ambition to extend it to student accommodation. This achievement marks a big step forward in UCL’s digital transformation to create a single source of truth for managing our estate and delivering a better campus experience.

What's new? 

Since April, the MyCampus team and Student Accommodation team have worked closely with our contractors who deliver maintenance to the residential buildings. Following a successful pilot launched across all halls (except for One Pool Street) since July, we’ve received 7,300 jobs, with over 4,600 jobs completed so far. We’ll continue building on this momentum and share future updates as the service develops.

Previously, residents submitted maintenance requests either through the Accommodation Portal or by speaking with Hall Teams at reception. One of the key challenges was that requests submitted via the Accommodation Portal were routed through various systems and processed by different routes and teams, sometimes leading to unclear updates and delays.

With the new process, MyCampus makes raising a request simpler and more transparent. Students can now log issues quickly through a single hub, selecting from a range of categories to make sure their request goes straight to the right place. This approach allows students to submit requests whenever they need to, track updates and see when jobs are complete.

What’s next?

The MyCampus team are currently migrating all Asset & Planned Preventative Maintenance (PPM) information onto the platform. This marks the next phase of a long-term programme that began in early 2025, and it’s on track to be delivered by April 2026. Once complete, it will represent a huge step forward, bringing all compliance assets in one central, easily accessible place.

Two pop-up roadshows will be held by the MyCampus team at the Institute of Education (20 Bedford Way) this October:

• Tuesday, 14 October, 10:30am–1pm
• Tuesday, 21 October, 10:30am–1pm

We encourage all staff and students to come along to explore how MyCampus works and discover the improvements it’s bringing to UCL. Explore our user guides and stay up to date via the MyCampus SharePoint. For questions or feedback, please contact mycampus.support@ucl.ac.uk.