MyCampus: One year on

To date we’ve had 53,071 requests (and counting) averaging 1,021 requests a week from staff and students! We receive a huge range of requests, the largest volume of which are for blocked or overflowing toilets, lighting, ventilation issues and porterage. We’re starting to see some rich management information coming out of MyCampus which will help us tackle the important maintenance improvements and be proactive in spaces that need wider attention in alignment with our overall Estates Strategy.

Customer feedback

“91.3% of people once a job is complete marked the experience as satisfied – This is based on just over 3,000 people.

There’s been a huge amount of feedback from the UCL community which has been incredibly welcomed so a big thank you from the MyCampus team and Estates for your ongoing engagement and support! Your feedback has enabled us to make necessary improvements from broadening the options you can choose to additional search criteria and so much more. We’re also looking out for areas that can still be improved and we’re working alongside our dedicated Helpdesk team, Maintenance teams and Contractors to make these improvements. We hugely value your input so please continue to feed back so we can facilitate the best customer experience possible. Please e-mail your feedback to the MyCampus Support team.

What’s new? 

Over the last 12 months the MyCampus team have built on the Space and Building data; Floorplans, UCL Buildings Register and Space Reporting are now accessible on MyCampus. Space reporting will allow you to run a report on building attributes such as location, building areas including total net building area in square metres, space by room or by function. If you have any questions regarding Space Data, please reach out to our Space team who will be able to assist.

On 28 October 2024 ‘MyProjects’   launched, meaning all project delivery is now on MyCampus! As part of this migration, department-funded projects or reasonable adjustment project requests now come through MyCampus. Much like a maintenance request, project requests can be carried out and tracked directly on MyCampus, optimising the process of having to navigate different systems. For more information, please visit: New Project Requests.

What’s next?  

The next phase involves migrating our vast Asset and Planed Preventative Maintenance (PPM) information on to MyCampus. This is in a pilot phase since 3 February 2025 and the full programme will roll out from May 2025. Given the size and complexity of our estate this will likely be a long programme and will be crucial to having all building and infrastructure information in one accessible place.

We’re exploring further areas that can be managed more easily using MyCampus, and we are very excited to share updates and progress with you over 2025!

The launch of MyCampus is just the start of our digital transformation to provide a 'single source of truth' that supports our Strategic Plan’s focus on improving the management of our estate.“

How to get in touch 

If you have any questions about the roll out of MyCampus or future developments, then please get in touch! We’d love to hear how we can support you and keep you informed. Please contact the team via e-mail.