UCL News


Staff training on student consumer rights

3 October 2019

Staff who have not yet undertaken any training on students’ consumer rights should complete the training at their earliest convenience.


Please visit the training page to access and complete the course.

Why is UCL delivering training on student consumer rights?

In order for prospective students to make an informed choice, it is necessary to provide them with accurate and unambiguous information regarding the university and programmes. UCL has a legal obligation to provide this information at the earliest possibility.

Furthermore, consumer protection law requires that changes to some aspects of programmes, particularly changes to compulsory modules, will result in the need to inform applicants and consult with offer holders and current students. Compliance with consumer protection law is externally monitored by the Competition and Markets Authority (CMA) and Office for Students (OfS).

If you have any queries about the students’ consumer rights and UCL’s approach, please send an email to srs-compliance@ucl.ac.uk. More information can be found on the webpages Consumer Protection at UCL.