Meet the UCL Library Service Assistants

Their main role within UCL is to help you with any library-related issues, problems or queries you may have while studying here.

LSAs currently provide services in the Science Library and the Main Library. They also manage a number of learning spaces and bookable study rooms across the Bloomsbury campus.

Some of the things LSAs are happy to help you with include:

• Any faulty or broken equipment
• Finding a place to work
• Printers and copiers running out of paper or ink.
• Basic IT queries (we'll refer you to the Information Service Desk if necessary)
• Temperatures of reading rooms
• Problems involving other students or staff.

Where are LSAs located?

Their office in the Science Library is located underneath the stairs leading up to the computer cluster on the raised Mezzanine on the ground floor. In the Main Library, their temporary office is situated in room 122, which is at the end of the long corridor leading to the North Junction.

LSAs are on site from 7:30am to 10:30pm, and are more than happy to help at any time. You may have already seen them roaming the library, which they do on a regular basis throughout the day. Please feel free to approach the LSAs with any problems or questions you might have, as they'd love to hear from you.

There are also a few library regulations that they would like to take a moment to highlight. 

These are in place to ensure that everybody has a pleasant experience while studying at UCL:

• Please don't eat food in any of the reading rooms as the smell and noise can disturb other students. The library isn't a restaurant.
• Hot food is not allowed in any part of the library, including toasties and other hot food items you can get from the on-campus cafes.
• You can, however, bring any drink you like into the library. We'd like to ask that you keep them in sealed containers, as there have been a few occasions recently in which drinks have been spilled onto other users' laptops and books.
• Please refrain from using mobile phones in corridors or areas that might distract other students.
• There are places on campus where you can eat, talk and work together, such as the Student Social Hub on the Roof Garden behind the Wilkins Building.
• Please see the library regulations page for more information.

Alternatively, you can email the UCL Library Service Assistants at lib-services@ucl.ac.uk.

LSAs are here to help ensure you have the best possible experience of studying at UCL, so please don't hesitate to go and say hello.

Benjamin Meunier, UCL Library Services