UCL News


UCL's Wi-Fi service (eduroam) to be updated

28 June 2012

UCL's Wi-Fi service, (eduroam) will be updated on Monday 2 July 2012.

ISD After this users will need to re-enter their username and password the next time they connect to the service. 

Information Services Division (ISD) apologise for any inconvenience this may cause but it is necessary to update the certificate that lets eduroam and your PC or mobile device communicate safely.

Eduroam is a free Wi-Fi service, available across the UCL campus, which allows staff and students to connect a computer or mobile device to the internet using their UCL username and password.

Instructions for re-connecting:

  • When your PC or device tries to connect to eduroam, you will automatically be prompted for your UCL userid and password. Your UCL userid is provided on the front of your registration slip and must be appended with @ucl.ac.uk (e.g. ucxxzano@ucl.ac.uk). It is NOT your userid@live.ucl.ac.uk.
  • On validating your credentials you will be presented with an alert box requesting you to accept the new certificate. Please ACCEPT as the alert relates to a known change and it is OK to proceed when accepting the new certificate.

Detailed instructions have been document on the ISD website via the following web link (username and password required):


If you experience any problems when the certificate is updated, please contact the ISD Service Desk on 020 7679 5000 (Ext: 25000) for further assistance.

Alternatively, please visit the ISD Service Desk, DMS Watson Science Library room G15 on Monday 2nd July from 2pm - 4pm, where an eduroam technician will be available to assist you with any connection problems.

The ISD Service Desk can be found on the ground floor of the DMS Watson Library, location and map details can be seen via the following web link:


Wireless Networks Team, Information Services Division