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Your IT and UCL email facilities

As a UCL student you have access to central IT facilities, including the Online Timetable, Online Library Resources, UCL email, Portico, and Moodle.

You will receive your UCL user ID and set your password prior to pre-enrolment.


You can change your password at any time using Myaccount. Please choose a complex password to improve security, the better the password, the longer you can keep it (up to one year). Register your phone and you can reset your password from anywhere, anytime.  

IT services

During enrolment every student will receive an information card about student IT services, including email, internet in halls, wi-fi, security, training and remote desktop services. Go to the IT services website to find details of the main computer rooms, and how to contact the ISD Service Desk (Information Services Division, UCL’s IT support team). If you do not receive an information card, you can collect one from the ISD Service Desk in the DMS Watson Science Library (details below).

ISD also run IT induction sessions for all new students. These will be held on 27, 28 and 29 September in the JZ Young Lecture Theatredetails and timetable

ISD also have an online guide to using the online timetable.

Read ISD's top 5 things to get you up and running

General IT queries should be directed to the ISD Service Desk, which is located on the ground floor of the DMS Watson Science Library in Malet Place.

Opening hours: Monday - Friday, 9.30am – 5.30pm
Telephone: 0207 679 5000 (Monday - Friday 8.30am – 5.30pm during term time)
Email: servicedesk@ucl.ac.uk

Please note that during the first week of term (starting Monday 25 September), students are encouraged to send non-urgent IT enquiries by email, rather than visiting the Service Desk in person, as this may be very busy at peak times.


All UCL students have access to free WiFi on campus. ISD provide information on how to connect to WiFi on their website.

ISD are also providing WiFi clinics to give students face-to-face assistance for issues with connecting any device to Eduroam.  The clinics also aim to train students on mobile printing and will provide handouts to take away. The clinics will run on:

  • Tuesday 26 September, 2pm to 4pm
  • Thursday 28 September, 2pm to 4pm
  • Tuesday 3 October, 2pm to 4pm
  • Thursday 5 October, 2pm to 4pm

Clinics will take place on the ground floor of the DMS Watson Science Library, Malet Place.


Moodle is UCL's online education platform where you can take part in activities and read resources as part of your studies. This is an excellent way to keep in touch with your department and other students on your course, and to get help with academic work. See the Moodle Quick Start Guide for Students to get started.

Extra help

Access online course materials or take part in online activities such as group work and assessment discussions. Re-watch your lectures and use interactive tools in the classroom. For more information, visit ISD E-learning Services for Students.


The UCL Student Information Service

Portico is the UCL Student Information Service that you use as part of online pre-enrolment. You will be asked to use this service regularly throughout your time at UCL; so it is essential you familiarise yourself with it.

Portico can be used by current students for the following:

  • Updating personal data such as addresses or contact numbers
  • Completing online module registration (view pdf guide)
  • Viewing data about courses/modules - i.e. information on courses/modules available either in your home department or elsewhere to help you choose your optional modules/electives
  • Viewing your timetable and your examination results online
  • Re-enrolling each year
  • Planning and recording your skills development
  • Applying for your graduation ceremony at the end of your course

You can access Portico from any PC with internet access using your UCL user ID and password at www.ucl.ac.uk/portico

It is important that your details on Portico are accurate and up to date, particularly contact address, as this will be used by UCL for all correspondence, and your term time address which will be printed on your Statement of Student Status and Bank Account letter. If any of your contact details change, it is your responsibility to update this on Portico.

Personal information

UCL will use your personal data for purposes connected with your studies, your health and safety whilst on the premises and for any other lawful reason. Information about you will not generally be disclosed to anyone without your consent. Please see the UCL general statement on data protection for full details. This also means that we will not be able to give any information about your addresses, academic progress, results, examination dates or graduation date to any third parties without receiving written permission from you.