UCL Medical School


Learning Surveys

How we collect feedback 

For the MBBS programme at UCL we have 2 main ways of collecting feedback

  • Via the Student Reps (who attend many of our faculty meetings)
  • Via the Learning Surveys (and mid-year or end of year surveys that aim to capture areas not covered in these)

You can also ask questions or clarify queries with any of our team at any time either by reaching out directly to the undergraduate teams at your clinical site or your year teams and module leads at UCL. Either email them directly or use the relevant Moodle forum.

Learning Surveys 

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Following declining student response rates, engagement and at times confusion over how the feedback is circulated and used the Student Evaluation Questionnaires are being replaced with Learning Surveys for the academic year 2022/23. 

This follows several working group meetings which looked at the purpose of gathering this type of feedback, the ways in which the data collected is used, and the best ways to encourage student engagement. The underlying principles of the new Learning Survey process are:

  • short surveys
  • immediate feedback for staff 
  • transparency for students

How will they work? 

Learning Surveys will be hosted on the Academic Student Record (ASR) and will consist of only two questions: one numerical “satisfaction score” and one free text. Whilst as much demographic data as possible will be pre-populated the software means there will be some to enter - in total the surveys may have 5-6 questions each. 

Students will be asked to complete their Learning Surveys for each Module/Placement while they are still on it (rather than having to remember back to teaching several weeks prior). The completion of feedback is usually requested at the end of the placement but for Modules/Placements of 4 weeks or more they may also be requested at a mid-point. 

Time to complete Learning Surveys should, where possible, be embedded within an existing teaching session or other face to face opportunity such as sign offs and it will be the responsibly of the Module/Placement Leads to identify suitable times for students to be asked to complete feedback. Otherwise students will be appropriately signposted either directly or by email. A single link will be used for all surveys, to make it easier to access them.

Each Year group will have 2 slightly longer mid-year and end of year surveys which will cover things such as assessments, library resources, accommodation etc, for this year it will continue to be hosted on the Jisc platform that we used for SEQs. 

Live reports and transparency

Instead of long reports which need to be signed off by multiple parties, ASR will provide a live dashboard with up-to-date numerical results, where students will be able to see their feedback alongside their peers’ in real time. This can be accessed by students and staff whenever convenient.

Comments will be moderated by the QAEU and released to the dashboard at regular intervals (likely fortnightly at first). This should help speed up data circulation and improve transparency for students. It will also enable Module Leads to react to feedback more quickly, as they will not need to wait until the end of each Block and then several weeks further for reports to be circulated. 

Feedback should be constructive – what can we do to make the course better? Negative comments felt to be derogatory and aimed at individuals will be redacted and forwarded to the relevant year or module leads for review and consideration as to whether these should be taken further.

For IT Issues or concerns: 

For IT issues contact the ASR helpdesk, for general concerns or queries either mention it in the learning survey free text or speak to your student rep.