Organisational Design, People Management and Innovation (Telecommunications and ICT)

  • 40 hours
  • 5 days teaching, 3 hour tutorial, (optional) assignment


This five-day course/module will address the principles of organisational design and the management of people as a resource within a set of effective processes. Its context is the modern global telecomms industry.

These principles will then be developed to consider the way that a company exploits its R&D activity and, in particular, the management of innovation from concept to product.

Finally, the global dimension of all the business aspects (marketing, product management, organisational design, etc.) will be examined. Areas covered include:

  • human resource management
  • organisational design
  • organisation and process transformation
  • self and team management
  • culture and leadership
  • innovation management
  • entrepreneurship
  • global aspects

The course is run by UCL's Department of Electronic and Electrical Engineering (EEE).

Who this course is for

This course is aimed at graduates working in, or aspiring to join, telecommunications businesses who want to deepen their understanding of people management and managing innovation.

Apart from a background appreciation of the industry you don't need any specific technical knowledge. You will need a good grasp of basic business principles.

Course content

1) Self management

The course begins by introducing the principles of managing one’s self, with the appropriate learning styles and presentational skills. A number of techniques and models are introduced, including the Johari Window, the Belbin model of people types and the Kolb model of learning styles. You'll do a number of classroom exercises to explore the way the techniques are applied. This set of lectures conclude that various types of individuals contribute to team working and how this variety should be managed and exploited.

2) Human resources management

These lectures cover the principles of HR management (HRM) and its application to industry today. Specific attention is given to defining an organisation’s culture and leadership and their effect on business performance. You'll study the range of techniques and factors involved in successful operational and managerial HRM. Finally, the value of organisational, collective and individual development will be addressed. You'll consider a number of case studies and undertake group exercises to develop better understanding of the various facets of HRM presented.

3) Innovation management

The subject is addressed in a systematic academic way based on the wealth of case study and analytical body of work now available. The principles of innovation management will be presented using many of the latest examples from the ICT industry. Specific areas studied include how innovation can improve business performance, how to identify potential sources of innovation and the processes involved in exploiting these. You'll explore the application of innovation to the development of new product and service design and implementation in the ICT market. Finally, ways of successfully exploiting technology development through intellectual property management and company alliances will be examined.

4) Entrepreneurship

The importance of entrepreneurship in today’s ICT market will be explored and the principles of successful identification and exploitation of opportunities presented. The lectures will include case studies of recent examples of good practice and you'll be given the chance to examine the factors contributing to the business success of these ventures.

Dates, assessment and certificates

The course runs over five days, with 6 to 8 teaching hours per day.

This is followed by a three-hour tutorial, and an optional written assignment.

A certificate of attendance will be issued on completion for those who take the course but not the assignment. 

If you take and pass the assignment you'll get a certificate stating this, which includes your pass level.

Benefits of taking this course

You can take this course as a standalone (one-off) course, or accumulate it as a module towards an MSc qualification (up to two standalone modules can be transferred towards the flexible MSc degree).

Benefits to employees
The programme offers the opportunity for professional people working in the telecommunications industry to develop their career, be able to respond to changes in their environment, and learn while they earn. It's also designed to give you the opportunity of working towards an MSc qualification from an academic institution whose quality is recognised world-wide.

Benefits to employers
Our flexible CPD courses are delivered by staff with experience both of general business principles and of telecommunications markets and technologies. They enable your company's staff to understand and gain advantage over the competition by tapping into world-leading research and UCL’s world-class telecommunications and business expertise.

View the full range of related courses available.

Learning outcomes

On completion of this course, you should be able to understand the:

  • principles of customer service management, with particular reference to the telecommunications business. You'll be able to assess the needs of different customer segments and the approaches that a service organisation needs to make in addressing the range of customers
  • application of service-science analysis to the development and management of services by any service company. In addition, you'll be able to analyse your own ideas for new telecommunications or ICT services using the systematic approach of service science in order and present your plans in a suitable business-case format
  • principles of risk management in terms of identifying, analysing and assessing risks in today’s businesses. In particular, you'll be able to present the risks and their mitigation in a business case for a new service launch
  • range of roles of support systems in a service industry in general and the telecommunications industry in particular. You'll be able to identify the trade-offs of data storage, system functionality, accessibility and cost in a Telco’s support system platform
  • principles of managing customer operations in order to best meet customer service commitments within the cost constraints
  • range of planning roles and how these are applied to network planning and dimensioning in a Telco. In particular, you'll be able to describe how the various planning stages involved in building the capital expenditure budget for a Telco interact with the various stages of business planning within the organisation
  • range of project management tools and techniques and how to apply these to examples in managing today’s telecommunications and ICT projects
  • various markets associated with global ICT and telecommunications business and the role that international standards plays. You'll learn some important principles of successful and unsuccessful global business through case studies

  • role of sales for any company, as well as the particular challenges facing today’s Telcos

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Course team

Dr Clive Poole

Clive is Course Director of the Telecommunications with Business MSc in UCL's Department of Electronic and Electrical Engineering. He has over 25 years' experience in the electronics and telecommunications industries and has held senior management posts at AT&T mobility, Jersey Telecom, VTech and SVI, as well as several start-ups. He holds BSc, MSc and PhD degrees in Electronic Engineering as wel as an MBA. Clive is also a Chartered Engineer and Fellow the Institute of Engineering and Technology (IET).

Course information last modified: 14 Jun 2018, 09:56