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Counselling for Hearing Healthcare Professionals

  • 3 hours (one afternoon) a week
  • 10 weeks

Overview

This highly interactive short course aims to help clinicians work more effectively with people who have hearing loss and their families.

Through developing good counselling skills, you'll improve the quality of your day-to-day interactions with patients/clients and families.

You'll learn about and practise key counselling skills such as:

  • active listening
  • reflection
  • effective use of questioning and challenging

You'll also receive some basic training in cognitive behavioural therapy (CBT).

You'll have the opportunity to discuss tricky situations.

The course is run by the UCL Ear Institute.

Who this course is for

The course is suitable for clinicians at all levels who work with people who have hearing loss, including:

  • audiologists
  • hearing therapists
  • hearing aid dispensers
  • ENT nurses and doctors

Course content and structure

Classes will be held on Monday afternoons from 2pm to 5pm.

Each week the course focuses on a different topic. Topics will include:

  • Different approaches to counselling
  • Verbal and non-verbal listening skills
  • Questioning and challenging techniques
  • The basic principles of cognitive behavioural therapy
  • Working with people in distress
  • How to use counselling skills in audiological practice
  • Working within professional boundaries
  • Recognising when onward referral is needed
  • Evaluating one’s own performance as a counsellor

Teaching and certificates 

Teaching is through short lectures, whole class discussion, video clips and role play.

You'll be expected to discuss your own clinical experience in class. 

You'll receive a certificate of attendance if you attend at least 8 of the 10 classes.

Learning outcomes

By the end of this course you should be able to:

  • use a range of verbal and non-verbal listening skills with confidence
  • use questioning and challenging techniques in a helpful manner
  • describe the principles of cognitive behavioural therapy
  • discuss the use and relevance of counselling skills in audiological practice
  • recognise when onward referral is needed
  • critically evaluate their own performance as a counsellor

Eligibility

You should have some experience of working with adults with hearing loss.

You don't need to have any previous training in counselling.

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Course team

Lucy Handscomb - Course Director

Lucy is a lecturer at UCL Ear Institute. She teaches aural rehabilitation and counselling skills as part of undergraduate and Master's degree programmes. Before joining UCL Lucy worked as a hearing therapist in the NHS, where counselling skills were essential. Her role involved one-to-one rehabilitation work with adults with acquired hearing loss, many of whom were struggling to adjust to living with hearing loss and its far-reaching effects on work and family life.


Dr Laurence McKenna - Course Director

Laurence is a senior clinical psychologist who specialises in working with adults with hearing loss and tinnitus. He's had advanced training in cognitive behavioural therapy and has many years’ experience of using this in clinical practice.


Course information last modified: 19 Sep 2018, 11:07

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