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UCL students, staff and external users with a borrowing account can use our Click and Collect Service to obtain library books that we hold.
Video: the Click and Collect service
We've made improvements to our Click and Collect service.
Who can use the Service
The Service is available for all UCL students, staff and external users with a borrowing account. When collecting, please bring your UCL ID/library membership card with you.
UCL students and staff as well as NHS and London Mathematical Society users can request ten books at a time, and other users can request three books at a time.
We advise that you check whether there are copies available in the library before placing a request, as on loan items will take longer to fulfil. Please note the estimated Click and Collect Turnaround Times below:
- Item is available at the pick-up library: within 2 working days*.
- Item is available at a different UCL library: within 2 working days*.
- All copies of the Item are on loan: when you reach the front of the queue you will receive the next copy that is returned. While you wait, we will recall a copy of the book from loan and will suspend all renewals on that title.
* Monday - Friday, excluding Bank Holidays and UCL Closure Days.
Collection Points
- Bartlett Library: Help Point.
- Cruciform Hub: Library Desk.
- Great Ormond Street Institute of Child Health Library: Self-service area within ICH Library.
- Institute of Archaeology Library: Issue Desk.
- Institute of Orthopaedics Library: Enquiry Desk.
- Institute of Education Library: Self-service area within IOE Library.
- Joint Library of Ophthalmology, Moorfields Eye Hospital & UCL Institute of Ophthalmology: Library Enquiry/Issue desk (UCL students and staff) or Institute of Ophthalmology Reception Desk (Moorfields staff).
- Language and Speech Science Library: Library Foyer, Chandler House, Second Floor.
- Main Library: Library Help Point, First Floor.
- Queen Square Library: 1st floor, 23 Queen Square. Please phone 020 3448 4709 upon arrival at the building, if you are unable to access via the front door of 23 Queen Square.
- Royal Free Hospital Medical Library: Library Enquiry/Issue Desk
- School of Pharmacy Library: Library Help Point.
- Science Library: Library Help Point, Ground Floor.
- SSEES Library: Ground Floor.
- UCL East Library: Library Help Point, Second Floor, Marshgate (There are normally two deliveries per day to the UCL East Library, Monday-Friday).
Click and Collect Procedure
- Request the items that you wish to collect by logging into Explore. If you see a 'Request' option next to the book, it is available for Click and Collect. Please remember to remain within your borrowing limit when making requests.
- You will receive an email notification once your book(s) are ready to be collected. Books will then be held for three working days (these are Monday - Friday, excluding Bank Holidays and UCL Closure Days).
- Please ensure that you check the opening hours of the pickup library before visiting.
- We can be contacted at the following email address: library@ucl.ac.uk
Staying Safe on Campus
Please continue to follow UCL's guidance on keeping safe on campus when visiting library sites or using the Click and Collect service.
Video: The New Click & Collect (POV)
Follow a book as it makes its way behind the scenes at Library Services, while getting a whistle stop tour of what UCL Libraries do!