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Key Performance Areas

Key Performance Areas (KPAs)

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The Library Services Strategy seeks to deliver a first-class user experience across the whole UCL family of libraries.

UCL Library Services will deliver innovative services and facilities in six over-arching areas of activity. Detailed Implementation Plans underpin each of the Key Performance Areas listed below.

User experience

Staff, equality and diversity

Finance, management information & value for money

Systems and processes

Sustainable estate

Communication, Open Access & outreach

" The Library Services Strategy is embedded in this ambition and seeks to deliver a first-class user experience across the whole UCL family of libraries.