Library Services


Library Services response times

Contacted us? This page outlines our aims in providing you with a timely response to your query.

Online Chat

We will respond to 90% of online chat enquiries within 30 seconds during our staffed hours Monday - Friday, 12:00 - 19:00.

Email Enquiries

We will respond to 90% of email enquiries to library@ucl.ac.uk within one working day, and will resolve 90% of email enquiries to library@ucl.ac.uk within five working days.

Your comments

If you haven't received a timely service in line with our stated response times, or have any comments about any aspect of our services please tell us what you think.