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Key Performance Indicators (KPIs) to measure progress against LCCOS strategic goals.
Updated February 2026.
Background
The LCCOS Key Performance Indicators (KPIs) measure progress against LCCOS strategic goals, ensuring that LCCOS is accountable against these aims and continues to provide excellent service to customers.
The KPI measurements cover a cross section of services, representing LCCOS work in education, engagement, and research and open science, as well as a selection of key enablers. Data is generally collected on an annual basis, at the end of each academic year, unless otherwise specified. Where benchmarking data is available, the figures are compared against a selection of peer institutions.
1. Education
1.1. Benchmarked
| Name of KPI | Description | Most recent measurement | Trend | Benchmark position* |
|---|---|---|---|---|
| FTE students per study space | 10.9 |  | 7 | |
| Ebook section requests per FTE student | 129 |  | 5 | |
| Information provision total expenditure (exl. APC) (£) | Total spend on printed and electronic library materials | 12,650,483 | | 2 |
| Number of hours invested in skills training delivery (Library) | Hours spent on delivering synchronous training | 4,192 |  | 1 |
1.2 Other
| Name of KPI | Description | Most recent measurement | Actual/desired trend |
|---|---|---|---|
| Student survey results | Satisfaction score from library questions in NSS, PRES (biennial), New to UCL (internal to UCL) | NSS : 92.3% PRES: 85.7% New to UCL: 93% | |
| Reading lists: proportion of courses | Count of UCL modules with an online reading list. | 71% |  |
| Teaching: number of sessions per year | Number of teaching sessions per year (Special Collections and Museums). Number of library skills sessions in the UCL scheduled academic programme or tailored to departments. | Special Collections: 223 Library skills: 721 Museums: 363 | |
| Teaching: modules served across faculties | Number of UCL modules served by Special Collections and Museums teaching. | Special Collections: 79 Museums: TBC | |
| Adoption of UCL Press open textbooks on courses (internationally) | Total reading list adoptions. | 35 | |
2. Engagement
2.1 Benchmarked
| Name of KPI | Description | Most recent measurement | Trend | Benchmark position* |
|---|---|---|---|---|
| Total annual visits - Libraries | Recorded for libraries with access gates. | 3,844,770 | | 1 |
2.2 Other
| Name of KPI | Description | Most recent measurement | Desired trend |
|---|---|---|---|
| Digital Collections: image views per year | Representations viewed online in Digital Collections. | 34,153 | |
| Total annual visits – Museums | 61,641 | | |
| Satisfaction with events | Rated 4 or 5 stars. | Special Collections: 100% |  |
| UCL Press: downloads per year | 7,069,673 | |
3. Research and Open Science
3.1 Benchmarked
| Name of KPI | Description | Most recent measurement | Actual/desired trend | Benchmark position* |
|---|---|---|---|---|
| Open access as a proportion of institutional publications | World leading universities by percentage of Open Access publications; data from InCites. | 83% | | 1 |
| Full-text article requests | 17,893,466 | | 1 |
3.2 Other
| Name of KPI | Description | Most recent measurement | Desired trend |
|---|---|---|---|
| Research visits and research enquiries | Number of research bookings plus research enquiries – Special Collections and Museums. | Special Collections research visits: 967 | |
| Co-Production research partnerships | 5 | | |
| Research monographs: number published by UCL Press per year | 60 | |
4. Enablers
4.1 Benchmarked
| Name of KPI | Description | Most recent measurement | Trend | Benchmark position* |
|---|---|---|---|---|
| Library budget as % of total university expenditure | 2.3% | | 1 |
4.2 Other
| Name of KPI | Description | Most recent measurement | Actual/desired trend |
|---|---|---|---|
| Green Impact awards | UCL Green Impact sustainability award/s achieved. | LCCOS: Gold Individual teams:
| |
| Staff training: UCL target for mandatory training | Number of UCL courses in which LCCOS meets 95% compliance rate. | 2 (out of 8) | |
| Service standards: attainment of key LCCOS standards | Library customer service standards attained. | 7 (out of 8) | |
5. Compliance
| Name of KPI | Description | Frequency | Most recent measurement |
|---|---|---|---|
| The National Archives (TNA) – Archive Service Accreditation | Every six years with three yearly review. | Accredited | |
| Arts Council England (ACE) – Museum Accreditation | Accredited | ||
| Customer Service Excellence (CSE) | Every three years with annual review. | Accredited with 25 compliance pluses | |
| Human Tissue Authority (HTA) | Every three years. | Licensed for public display |
*Benchmark positions are measured against a select group of six other peer institutions.
Legend: trends
