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A quick glance at the size and shape of Library, Culture, Collections and Open Science (LCCOS) activities this year.
Total visits
We received 41,747 total museum visitors, issued 58,869 tickets for events in the Bloomsbury Theatre & Studio and welcomed a total of 3,844,770 visits to all library sites (including 1,427,165 visits to the Student Centre) in 2023-24.
Collections
LCCOS is responsible for around 240,000 museum objects, 2,000,000 print books, 2,100,000 e-books, 240,000 e-journals, 160,000 rare books and 4.6km of archives and manuscripts.
Teaching
We taught 7,202 students with our museum collections, 4,113 students with our Special Collections, 2,365 participants of library skills sessions and 342 participants in public engagement training. 96.9% of library skills sessions were rated 4 or 5 stars.
Library resource delivery
In 2023-24 our customers accessed 6.1 million e-book parts during 2 million web browser sessions. We handled 3,700 scan and send requests, 40,000 click and collect requests and there were 91,500 loans of our printed materials.
UCL Press
Since UCL Press was founded in 2015, there have been over 12 million downloads of 370 books and 15 journals across 242 countries and territories.
In 2023-24, UCL Press items were downloaded 2,202,877 times. There were 1,796,672 book downloads and 406,205 journal downloads.
Library support - online chat
In 2023-24 we answered 3,558 library online chats and there were an additional 3,129 chatbot chats. We acknowledged 93% of chats within 30 seconds and 97% of interactions were rated as good or excellent.
Library accessibility support
In 2023-24 Library Services supported 613 students with extended loans, 32 students with postal loans, set up access to RNIB Bookshare for 161 users, ran 37 orientation tours and 29 resource delivery inductions. 96% of these reasonable adjustments were applied within 24 hours of being requested.
LCCOS expenditure
At £41.6m, LCCOS holds one of the larger UCL budgets. This pie chart shows how funds are used, with a healthy split between pay (staffing) at 44% and non-pay at 56%.