Has the alternative legal market leftconsumers with no redress? CEL Think Tank

With the market for legal and professional services getting ever more complex, the Legal Ombudsman’s has published proposals for a common portal for complaints.  They are worried that legal services are being provided by upwards of 130,000 providers who’s customers do not have access to appropriate complaints mechanisms.  Is this inhibiting the aims of the Legal Services Act?  In their Consultation Paper [insert link] they moot the creation of a voluntary scheme, to improve the lot of consumers and assist Government in meeting its obligations to ensure alternative dispute resolution is available across a wider range consumer transactions.

CELs think tanks bring together professionals, policy makers and academics to discuss topical issues intelligently, critically and constructively.