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At the IT Clinic, we provide quick, on the spot assistance for a variety of IT issues.
Whether you're experiencing technical difficulties, need help with software installations or require equipment, our Technical Operations team are here to offer support and solutions.
Opening hours
Monday to Thursday
- Morning session: 9:30 AM - 11:30 AM
- Afternoon session: 2:00 PM - 4:00 PM
You can find us on the ground floor in Bidborough House:
Address: 38-50 Bidborough Street, London, WC1H 9BT
Services we offer
- General IT support and troubleshooting
- Software installation
- Equipment requests (Laptops, headsets, chargers, keyboards & mice)
- Student Laptop loans collection and returns
- Returning or disposing of old equipment and laptops
Bring items to the collection address at Bidborough House during operating hours for proper recycling or secure disposal.
Please note - we are based alongside OneDesk IT staff. For other IT related issues, such as password resets or similar concerns, these can be handled by OneDesk colleagues on a walk-in basis.
This service is currently being delivered as a trial. We will await feedback and usage before rolling it out as a full service.
Available equipment for purchase
We offer a variety of IT equipment for purchase. Below are the models and makes currently available. Please provide your department's budget PTA code for cross charging when requesting new equipment.
Laptops
- Dell Latitude 5450 (Mid-Spec: i5 processor 16GB of Memory and 512GB of Storage)
- Dell Latitude 5400 (High-Spec: with an i7 processor, 32GB of Memory and 512GB of Storage)
Keyboards
- Dell Wired Keyboard
Mice
- Dell Wired Mouse
Docking Stations
- Dell UD22 Docking Station
Other Equipment
- Jabra Evolve 20 UC Headset (Wired)
- Jabra Evolve 30 USB-C Headset (Wired)
How to request equipment
To request a laptop or IT item, please submit a form. You will need a PTA code for cross-charging.