live@UCL: Wave15 upgrade Impact to Service
Note: If you encounter any issues accessing your email, please use Outlook Web App (OWA) at http://www.outlook.com/ucl.ac.uk See the OWA guide for more information.
Now the Wave 15 (Exchange 2013) upgrade to the live@UCL service has almost completed…
.....Take Action if you use IMAP or POP, e.g. Thunderbird
Update your Exchange server settings*
(Users of Outlook 2010 with service pack 1 or a later, configured for Exchange client or users with Exchange ActiveSync on your mobile device, do not need to update their Exchange server settings.)
*It is strongly recommended you change your mail server setting to outlook.office365.com Although the existing pod51002 server setting still works, it may be withdrawn at any time and without warning.
- Check that your email client and browser is ready for the Wave 15 upgrade
- For the best OWA 2013 experience, check you have latest supported browser
- All Windows XP users should update their Root Certificate (KB931125)
For future announcements and updates about the Live@UCL email service, please keep an eye on the ISD News via http://www.ucl.ac.uk/isd/news/isd-news
Frequently Asked Questions (FAQs)
Shared mailboxes/resources/role accounts: Access to resource mailboxes (such as for a conference room) or shared calendars, could temporarily be interrupted as they are upgraded.
During the Wave 15 upgrade, Busy/Free indicators could be out of synch. Full service will resume after the upgrade.
Will my delegate be able to see my calendar during the upgrade? / My delegate access to another account isn’t working.
Delegate access will be disabled until both accounts have been upgraded. If you have had access delegated to you, you will be unable to access the delegated account until both accounts have been upgraded. Full access will be restored after both the resource and the user’s mailbox have been upgraded.
The upgrade is estimated to take 2-4 days from 00:01am Saturday 31st August 2013.
- Although we anticipate the upgrade completing with 2 days, there is a possibility that it could take 4 days to complete. Shared mailboxes, resource bookings (rooms, equipment etc.), role accounts and delegate access may experience a loss of function during the upgrade. A full service will resume after the upgrade has completed.
Please find a full list of supported browsers for OWA listed here: