Information Services Division


Resources & Services for Students

Welcome to UCL IT services.

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An introduction to our IT services 

WiFi network services at UCL

Getting connected

One of the first things you will want to do once you have your user ID and password is

 to get connected to the UCL network. Look at our connection guides on this website or pick up a guide at the DMS Watson Library - they are available for most devices and operating systems. 

In addition for two weeks in September starting from Monday 22 we are running Wireless clinics every day between 13:30 and 15:30 in the DMS Watson Science library. Bring your device along and we will get you connected to the network.

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Email and calendar

Once you are connected you will probably want to set up your email. We run Microsoft's Live email at UCL check our guides on how to access the service.

Passwords and security

It is essential that you look after your password and keep it secret. You will never be

asked for your password by the service desk and you should never share your password with anybody. Make sure you sign up for user authentication to allow you to reset your password online. Otherwise the only way to reset it is to visit the service desk in the library

Desktop services

We run two desktops for students, one is available in all our computer workrooms and the other you can access remotely from anywhere in the world via a browser.

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You can print remotely to printers throughout UCL even from your mobile. We give you some credit at the start of terms but after that you will need to top up your card for further printing.

Student computer workrooms

There are computers available across the whole campus. Have a look online or in your pocket guide for the locations 

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IT Training

We provide a wide range of both classroom based and online training courses to help you get to grips with IT and the various applications you will use while you are studying here.


Most of the software you need is available through our desktop but do download our free anti-virus software to keep your machine secure. You can also download a free copy of Microsoft Office 365 to use all the time that you are a student.

UCL GO mobile phone app

Mobile devices and our mobile app

Our email, desktop and MS Office applications also work on a range of mobile devices

and tablets and do check out our mobile app UCL-Go for a range of information from campus maps to timetable and library services.

Help and support

Your first source of help should always be our Service Desk either by phone, email or face to face in the DMS Watson library.

If you need help with disability IT support we also have a specific service to help you.

Halls of Residence

If you are in Halls you will have access to wireless and wired connections in your room. Check our guides to get connected or ask the Halls manager for the leaflet

Information security

We take your and UCL's information security very seriously. UCL will never ask you for your password. Please ignore such requests and report them to the Service Desk.

Study support

Our online learning supports your studies in and out of the classroom visit the Learning and Teaching area of this site for all the details