IT Services & Resources for Students
IT Essentials for New UCL Students
- User IDs & passwords
Change your password
Use MyAccount to change your password to something only you know. You can change your password at any time, but you will be required to change it every 150 days.
It is very important that you register for User Authentication. Should your password expire you will be able to reset it using this service which is available 24 hours a day. Otherwise a visit to the ISD Service Desk will be required with your UCL ID card.
- Connect to Wi-Fi
Follow the connection guides on our website on how to connect your computer or device to our wireless service called eduroam (you may need to print out the instructions first). Printed versions are also available to collect from the ISD Service Desk
When you enter your user ID and password to connect, make sure you add @ucl.ac.uk after your user ID!
Having problems connecting?
Please see our Wi-Fi troubleshooting pages
- Set up & access your email
To check your email use Outlook Web App (OWA):
1. Go to the live@UCL login page
2. To log in enter:
Windows Live ID: <your userid>@ucl.ac.uk> e.g. firstname.lastname@example.org
Password: <Your UCL password> Ensure you type @ucl.ac.uk after your user ID when you log in to OWA!
3. Click Sign in
You must keep a regular check on your UCL email account. Password and Library reminders will only be sent to your UCL email address.
- Find and use computers on campus
We have over 20 student computer rooms around campus available for use by all UCL students who are registered with ISD and have a user ID and password.
Opening hours and locations
All computer workrooms are open from 9:00am to 6:00pm (Mon-Fri) when not booked for classes (some have extended opening hours). Workrooms in DMS Watson and Wilkins libraries are always available during opening hours.
How do I log in to the computers?
Enter your UCL user ID (e.g. ucaaxxx) and password at the login screen. You do not need to type @live.ucl.ac.uk or @ucl.ac.uk after your user ID.
How do I print in workrooms?
If you are printing from a Desktop@UCL computer in a workroom or from the Desktop@UCL Anywhere remote service, select the print-UCL.
- Print, copy & scan documents
You can print, copy & scan in all student computer workrooms
If you are printing from a desktop@UCL computer in a workroom or from the desktop@UCL Anywhere remote service, select the following queue: print-UCL. From other machines or your mobile device the instructions are different. You receive £12 free credit to get you started, after that you will need to top up.
- Software applications
Free anti-virus and other software:
Visit the software web page to download free anti-virus software for your machine, keeping it up-to-date and secure. You can also download other software for use on your own computer.
Office Professional Plus
You have access to Office Professional Plus for free. Office is available on compatible PCs, Macs and tablets (including iPad). You can have up to 5 copies installed and licenced, it can be used anywhere. Get your copy from the Office 365 portal:
- Access services away from campus
- Access tools to support your studies
Moodle provides access to online resources and activities for all your UCL courses. MyPortfolio lets you organise your own work and ideas online, share in groups and even publish to the world.
Free IT Training
Visit our training pages to view our range of courses and learning materials.
We also run a drop-in service for individual help with IT skills.
- Download UCL Go! the official UCL smartphone app
Access UCL university and Union information directly from your iPhone or Android device. Get directions to UCL buildings, view your library records and much more. Search on your app store for UCL Go!
- Access free online video tutorials (Lynda)
Free training videos: You have free and unlimited access to a huge range of video tutorials and training courses.
Types of courses available include:
⇢ Career skills
⇢ Data Analysis
⇢ Social Media
⇢ Office and Adobe
Access via a browser or download the app
- Disability IT support
The Disability IT Support Analyst will help you meet your ergonomic and assistive technology needs.
The Student Enabling IT Suite (SEnIT) is equipped with an up-to-date range of software and technology, designed for students with disabilities. Inductions must be booked through the Disability Office or Disability IT Support Analyst.
- Borrow a laptop for free
Want to work on the move? Why not borrow a laptop, free of charge! Laptops can be borrowed from a number of Library sites on a short term basis.
How to guides
We've created 'How to' guides for all our key services. So if you need help on setting up or using any of our services then check out the How to Guides
Contact the IT Service Desk
Contact the ISD Service Desk if you need help with any of our services. It is worth remembering that during enrolment the Service Desk will be very busy with new and current student enquiries, so queries may take a little longer to resolve during this period.
IT Essentials Pocket guide
All new students are given a pocket guide to IT essentials at UCL, this is distributed when you pick up your ID card.
If you don't have one, not to worry, download a PDF copy of the IT Essentials pocket guide.