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Contacts & Help

Contents

Getting Help
Contacts
Location


Help

Users should direct any queries relating to their use of Research Computing services to the Research Computing Support Team at rc-support AT ucl.ac.uk (see below). The team will respond to your question as quickly as possible, giving priority to requests that are deemed urgent on the basis of the information provided. Available 9:30am to 4:30pm, Monday to Friday, except on Bank Holidays and College Closures. We aim to provide to you with a useful response within 24 hours.

Please do not email individuals unless you are explicitly asked to do so; always use the rc-support email address provided.

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Contacts

The members of the Research Computing Services Group are:

  • Clare Gryce - Head of Research Computing and Facilitating Services
    Email: c.gryce AT ucl.ac.uk. Telephone: +44 (0)20 3108 9835 (internal: 59835).
  • Dr Bruno Silva - Deputy Head of Research Computing and Facilitating Services
    and
    Research Computing Platforms Team Leader
    Email: b.silva AT ucl.ac.uk. For support queries, please email rc-support AT ucl.ac.uk in the first instance.Telephone: +44 (0)20 3108 9832  (internal: 59832).
  • Brian Alston - Research Computing Analyst
    Email: to contact Brian, please email rc-support AT ucl.ac.uk in the first instance. Telephone: +44 (0)20 3108 9837 (internal: 59837).
  • Dr Owain Kenway - Research Computing Analyst 
    Email: to contact Owain, please email rc-support AT ucl.ac.uk in the first instance. Telephone: +44 (0)20 3108 9834 (internal: 59834).
  • Ian Kirker - Associate Research Computing Analyst
    Email: to contact Ian, please email rc-support AT ucl.ac.uk in the first instance. Telephone: +44 (0)20 3549 5153 (internal: 65153).

Please note that all support related questions or comments should be directed to the team email address rc-support AT ucl.ac.uk in the first instance.

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Location

The Research Computing Team are located at:

UCL - Information Services Division
The Podium Building
1st Floor
1 Eversholt Street
London, NW1 2DN

Google map location

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Page last modified on 19 jun 13 09:24