Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
If you are a student or member of staff at the Institute of Education (IOE) then there is a section of the website dedicated to the IT services available to you.
ISD staff have carried out a number of operations to improve the performance of systems that caused the problems experienced yesterday. We will continue to monitor the situation but all services are now working as normal.
There is currently an issue with internal UCL managed mailing addresses and mailing lists. This is being investigated at a high priority and we apologise for the inconvenience caused.
The Wi-Fi Assist feature is automatically enabled on IOS 10. This feature seamlessly provides more reliable Internet connections when the Wi-Fi is weak. However, the feature switches to cellular data network and can result in high data charges.
Security Alert: Mass Email Phishing Campaign - Ransomware and Banking Trojan Alert - 16 September 2016
An alert has been published by the National Fraud Intelligence Bureau and City of London Police, this has been published due to a high number of reports to Action fraud regarding mass phishing attacks.