Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
If you are a student or member of staff at the Institute of Education (IOE) then there is a section of the website dedicated to the IT services available to you.
We’re updating our authentication system used in Silva CMS
this evening - so there will be up to a 5 minute interruption in editing your
website and access to authenticated content between 6-8pm. Access
to normal website pages will be unaffected.
Please note that on Wednesday 18 October between 06.00am and 08.00am, we will be carrying out some maintenance work on Desktop@UCL Anywhere. This may cause the service to be unavailable for a short period. If you are unable to connect, please try again after 10 minutes. We apologise for any inconvenience.
We are making some changes to the password and identification systems used by Office 365. Starting 14:00 Friday (20 October). This work will continue throughout the weekend.
Update: Wednesday 18 October 16:00