Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
If you are a student or member of staff at the Institute of Education (IOE) then there is a section of the website dedicated to the IT services available to you.
Security Alert: Mass Email Phishing Campaign - Ransomware and Banking Trojan Alert - 16 September 2016
An alert has been published by the National Fraud Intelligence Bureau and City of London Police, this has been published due to a high number of reports to Action fraud regarding mass phishing attacks.
We have received reports of bogus emails claiming to be from HM Revenue & Customs with a subject of "Tax Refund Invoice - Please follow us here (Ref:38984)"
We have received reports of bogus Library Notification email messages being ent to some UCL staff and students purporting to be from the UCL Library, and asking the recipients to “follow the link” to confirm their UCL credentials, in order to continue using the Library’s e-services.
This message is for UCL staff and students who have received an email with the subject “New gas & electricity bill” followed by your name or your name followed by “Your gas & electricity bill”.