UCL Information Services Division


MyAccount FAQs

This page contains information about the updated MyAccount service.

We will be adding information here over the next few weeks, so please visit again for more information.

How and why has MyAccount changed?
What is changing in the new MyAccount service?
How do I register for the new service?
Why do I need to register my phone number?
Who will I receive text messages from?
Why can't I set an 8-character password anymore?
How do I set a strong password?
How will my phone number be used?
What has changed for Computer Reps?
Problem: Why haven't I received a phone code yet?
Problem: Why can't I pick a phone country code?
How do I get help?