Information Services Division


Telephony services

We provide a variety of non-data communications services to colleges, departments, faculties and other partner institutions within the University.

Explore Telephony services

Using standard desk phones

Standard Phone

Voice over IP (internet protocol) VOIP phone system

Details about our new desk phone service including how to use the phones and the programme of migration to this new phone system

VOIP phone...

Managed mobile phone service…

Mobile phones and the managed mobile phone service

Information about the new mobile service for staff and ISD's plans to migrate existing users.


There are a number of fixed location videoconferencing facilities across UCL


How to set up and access voicemail services

Installation of phone lines and connections


Tools to help you collaborate using UCL phones and additional online services

Help & Self-service resources

Problems with UCL phones

Find out full telephone number of an extension