Telephony services

Using standard desk phones

• How to use the standard (non VOIP) phones

Voice over IP (internet protocol) VOIP phone system

Details about our new desk phone service including how to use the phones and the programme of migration to this new phone system

• Moving to VOIP
• VOIP Phone Models

• How to use VOIP system

Mobile phones and the managed mobile phone service

Information about the new mobile service for staff and ISD's plans to migrate existing users.

Videoconferencing

There are a number of fixed location videoconferencing facilities across UCL

Voicemail

How to set up and access voicemail services

Installation of phone lines and connections

• How to obtain a new or replacement telephone handset
• How to obtain a new extension
• Moving phones or services

Conference/collaboration

Tools to help you collaborate using UCL phones and additional online services