We provide support for the products listed on the software database on a best efforts basis. If we cannot fix an issue within a reasonable amount of time, or the vendor of the application cannot resolve the problem, we will recommend that you use the application on our supported Desktop @ UCL Anywhere service. We will not be able to provide any further support.
Solutions to issues may already be documented on the ISD website. Have you tried the how-to guides to fix your software issue?
Are you looking for a new serial key for an expiring product? These are normally added to the UCL Software Database.
For installation issues please contact ISD IT Services.
Quotes and licensing
Please email isd-itpurchasing if your requests and queries relate to:
- Hardware quotes and orders (not including personal purchases)
- Software license orders and quotes
- Software licensing issues
We aim to respond to all tickets within 24 hours.
In case of emergencies, you can call ext. 09275