Information Services Division


Hardware support

Information on how to get help with faulty hardware. Includes warranty information and how to dispose of end-of-life equipment.

Devices used with ISD’s services

If you use equipment with ISD's services (e.g. Desktop @ UCL or Print @ UCL) and it develops a fault, you can contact IT Services for support. Supported equipment includes:

  • Laptops and PCs with Desktop @ UCL
  • Multi-functional devices (MFDs) or other print, copy and scan devices with Print @ UCL
  • Computers or AV (audiovisual) equipment in lecture theatres and student rooms

If your device was set-up and is supported by your department, you will need to contact the computer rep or IT manager for your department.

Standalone devices

If the equipment concerned is standalone equipment (meaning it was not purchased through ISD for use on the Desktop @ UCL service) you will need to make your own support arrangements. If your equipment is still covered by the manufacturers warranty then you should contact the relevant manufacturer quoting your equipment's serial or service tag number.

For contact details of all IT suppliers at UCL, see the Procurement Services website.

Apple device

Apple warranty

Warranty information for Apple equipment/devices.

Dell device

Dell support

Support information for Dell equipment/devices.

HP device

HP support and warranty

Support and warranty information for HP equipment/devices.

Stack of old computer components

Disposal of IT equipment

All UCL IT assets needs to be recorded when they are being disposed of, this page explains the tasks that need to completed to ensure the asset register is up to date.