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Information Services Division

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Hardware Support

It can be frustrating when your IT equipment develops a fault; If you use equipment for ISD services such as Anywhere, Desktop@UCL or Print@UCL then it is supported by the ISD Service Desk.

Desktop @ UCL and Desktop@UCL Anywhere equipment

PCs & Laptops

 

Latitude 5290 Tablet

If your computer develops a fault please contact the ISD Service Desk

Please note: the ISD service desk can only assist with hardware that is running ISD services i.e Desktop@UCL Anywhere and Desktop @ UCL. If your computer was set-up, and is supported by your department then you will need to contact the computer rep or IT manager for your department.


Print, copy, scan & fax devices

Xerox MFD…

If a Print @ UCL print, copy and scan device located in a student computer workroom or in your department develops a fault then please contact the ISD Service Desk.


Computer or AV (audiovisual) equipment in lecture theatres & student computer rooms

Learning space - DMS Watson…

If any of the equipment in a lecture theatre or computer workroom is not working properly then please contact the ISD Service Desk to report a fault


Standalone equipment

If the equipment concerned is standalone equipment meaning that it was not purchased through ISD for use on the Desktop @ UCL services then you will need to make your own arrangements regarding support. If your equipment is still covered by the manufacturers warranty then you should contact the relevant manufacturer quoting your equipment's serial or service tag number (Dell products). The Procurement services website contains contact details for IT suppliers at UCL.


Apple equipment

While ISD will try to resolve issues with Mac IOS Version 10.9: "Mavericks" and later versions (Software) we currently cannot provide support for Apple equipment (Hardware). Any Apple product would be supported in the same way that we would for BYOD (Bring Your Own Device).

ISD Purchasing will purchase Apple devices. Once the device has arrived to your desk it will be your responsibility to set-up and manage any issues.

If your Apple device receives a fault, please check your warranty status here.

Please note that the Apple warranty is not an on-site service and you may have to return the faulty equipment to their Apple Store and be without the equipment for several days, while it’s being repaired. This may have an impact on your work.


Toshiba laptops

You can find out the support arrangements for your Toshiba laptop by entering the serial number of your machine on the Toshiba support website