Devices used with ISD’s services
If you use equipment with ISD's services (e.g. Desktop @ UCL or Print @ UCL) and it develops a fault, you can contact IT Services for support. Supported equipment includes:
- Laptops and PCs with Desktop @ UCL
- Multi-functional devices (MFDs) or other print, copy and scan devices with Print @ UCL
- Computers or AV (audiovisual) equipment in lecture theatres and student rooms
If your device was set-up and is supported by your department, you will need to contact the computer rep or IT manager for your department.
If the equipment concerned is standalone equipment (meaning it was not purchased through ISD for use on the Desktop @ UCL service) you will need to make your own support arrangements. If your equipment is still covered by the manufacturers warranty then you should contact the relevant manufacturer quoting your equipment's serial or service tag number.
For contact details of all IT suppliers at UCL, see the Procurement Services website.