Before you contact us, please check the following to ensure that we can help with your query:
- If you cannot login to other UCL systems please contact the ISD IT Services to receive a new UCL password.
- If you can login to other UCL systems but not Moodle, please email firstname.lastname@example.org for support.
Please note: UCL's Computer Security Policy requires that passwords are changed on a regular basis, every 150 days. Notification of the requirement to change your password is sent to your UCL email address before it is automatically reset.
See also: FAQ Why can't I log on to UCL's Moodle with my UCL user ID and password?
The more detailed information you can provide (e.g. the module title and web address of your Moodle course), the quicker we can address your request.
If you have any problems with this form or would like further information please email digi-ed[at]ucl.ac.uk.