Information Services Division


Submit a Request for Support from the Digital Education Team

Before you contact us, please check the following to ensure that we can help with your query:

Login Issues

If you are contacting us to report that you cannot login to UCL Moodle or the UCL Wiki please check if you are able to log into other UCL systems, e.g. Desktop @ UCL?

  • If you cannot login to other UCL systems please contact the ISD IT Services to receive a new UCL password.
  • If you can login to other UCL systems but not Moodle, please email IT Services for support.

Please note: UCL's Computer Security Policy requires that passwords are changed on a regular basis, every 150 days. Notification of the requirement to change your password is sent to your UCL email address before it is automatically reset.
See also: FAQ Why can't I log on to UCL's Moodle with my UCL user ID and password?

Submit a support request

The more detailed information you can provide (e.g. the module title and web address of your Moodle course), the quicker we can address your request.

If you have any problems with this form or would like further information please email IT Services.