Information Services Division


Meet the Digital Education Team

The Digital Education Team are based within ISD and provide support, advice and training for all aspects of Learning Technology, e-learning and distance learning across the whole of UCL.

Meet the team

Fiona Strawbridge…
Fiona Strawbridge has managed e-learning support at UCL since its inception. She has seen the service grow from three people supporting a handful of courses in the old Learning Technology Support Service in 2003 to the current extended structure which now includes school-facing support, distance learning, digital skills development, innovations and evaluation, and learning spaces support.  As well as running the Digital Education group, she is ISD's Education Domain lead, overseeing the portfolio of education-related IT projects.

Fiona joined UCL in 2000 when she was responsible for IT training. Before joining UCL Fiona lectured in remote sensing and geographic information systems at Bath Spa University following a stint as a post-doc at UCL's Mullard Space Science Laboratory.

Digital Education Services

The Digital Education Services team is led by Jason Norton. They are responsible for managing UCL Learning Technology core services, end-user support and the central training programme. 

 Jason Norton
E-Learning Services Manager
Jason is the core services team leader and service owner for all of our core e-learning services. His interests lie in Digital Anthropology, the use of online virtual worlds and the gamification of learning.

Rod Digges…
Rod Digges 
Learning Technologist
Rod works with the Digital Education Services team supporting and advising on the use of Lecturecast, Moodle, Electronic Voting, Opinio and a range of other technologies employed in teaching and learning.


Zaman Wong
Digital Education Support Analyst

Zaman has been working in various departments of ISD since 2008, joining the Digital Education Services team in 2012 to provide E-Learning training and support. 

Karen Shackleford-Cesare…

Karen Shackleford-Cesare

(Acting for Jessica Gramp until 24 Sep 2019)

Learning Technologist

Twitter: @yinka2000

Karen joined the team in December 2016 from the University of Roehampton . She supports and advises on the use of a range of technologies including Moodle, Turnitin and MyPortfolio. From February 2017 she will act as service lead for the latter two.

Professional interests include student motivation and engagement, e-assessment, (including peer and ipsative assessment and feedback data analysis) Also and improving the usability of, and productivity gains from learning technologies.

A fellow of the HEA and previously a lecturer in Management Information Systems at the University of the West Indies, she has taught undergraduates in both face-to-face and distance modes. Acknowledging that learning technologies may not be able to compete with the "pulling power" of an academic's infectious enthusiasm for their subject to motivate students, she is confident that used strategically, they can disrupt and transform both learning and teaching in HE. Hence, Karen is keen to work with UCL academics and colleagues to prove it.


Eliot Hoving

Eliot Hoving
Learning Technologist

Eliot joined the Digital Education Services team in October 2018. He supports a range of learning technologies with a focus on e-assessment including digital marking workflows, digital rubrics, peer review, and Turnitin. He enjoys working with teachers to utilise technologies for creating engaging learning experiences, facilitating dialogue towards collective learning, and sparking self and peer reflection.


Fiona Harkin

(Currently on secondment as IT Service Partner- SLMS & SLASH | Service Strategy & Improvement, ISD, UCL)

Fiona joined the Digital Education Services team in December 2011, and works with Zaman in acting as the first point of contact for all e-learning enquiries.
Digital Education Advisory

The Digital Education Advisory team is led by Clive Young. They are responsible for supporting and disseminating good practice through school-facing facilitators who work closely with Arena Centre for Research-Based Education colleagues. This includes running local events and staff development activities. The team also includes a distance learning facilitator.

Clive Young 
Digital Education Advisory Team Leader
Clive has worked as a learning technology consultant in several universities, most recently with Imperial College London. He has led several UK and international projects on the pedagogic design of video and was an e-learning project evaluator for the European Commission. Clive is also an associate lecturer at the Open University tutoring on their MA in Online and Distance Education.

Jess Gramp…

Jessica Gramp (On leave until 24 Sep 2019)

Karen Shackleford-Cesare (Acting)

Digital Education Advisor (BEAMS)

@jgramp on Twitter

Jessica is a Senior Fellow of the Higher Education Academy with a background in web development and has been working to support the use of technology in educational institutions since 2004. Her interests centre around e-assessment, accessibility, digital scholarship and learning analytics. Recent projects she has worked on include initiating development of the Moodle MyFeedback report, leading the development of UCL's E-Learning Baseline and helping to establish the UCL E-Learning Champions' Network and UCL Student Blog.

Jessica works with departments across the Built Environment, Engineering and Mathematical and Physical Sciences to improve their use of e-learning and co-manages three Learning Technologists within the Engineering faculty.


Jo Stroud

Distance Learning Facilitator

Twitter: @JoStroud

Jo joined UCL Digital Education in 2017, having previously held learning technology positions at both research intensive and teaching-focused higher education institutions across the UK.
As Distance Learning Facilitator she has a cross-institutional focus on online and distance learning in many forms, providing guidance relating to online pedagogies and learning design. She also manages the public-facing learning environment UCLeXtend and UCL’s relationship with MOOC provider FutureLearn. She is a Fellow of the HEA and CMALT assessor with experience of teaching at undergraduate level. Her primary interests in the field of digital education are, as you might expect, fully online delivery, global and development education, assessment and feedback, and open educational practices.



Nataša Perović
Digital Education Advisor (SLMS)

Nataša has been working on e-learning development in medical, nursing and allied health sciences in higher education since 2006. Particular interests: blended learning, open educational resources, online videos in medical education, digital literacies and instructional design.

Nataša has a background in science, web development and teaching. 

Nataša works with the School of Life and Medical Sciences Faculties (Brain Sciences, Life Sciences, Medical Sciences an population Health Sciences).

Tim Neumaan…
Tim Neumann
Learning Technologies Unit Lead (IOE)
Tim has worked as a learning technology consultant in further education and remote organisational learning contexts before joining the IOE in 2005. He has since been involved in several UK and international research and consultancy projects on e-assessment, online collaboration and academic development. Tim has a background as a media producer with special expertise in large scale events and mass participation, and his particular interests are web conferencing, communication and online pedagogy.

Tim works at the Institute of Education on enhancing online and blended learning practices, and he teaches fully online on IOE postgraduate programmes.
Digital Education Developments

The Digital Education Developments team is led by Steve Rowett. They are responsible for horizon scanning, trialling and evaluating new technologies and pedagogies, as well as designing and evaluating technology-enhanced physical learning spaces.


Steve Rowett 
Digital Education Developments Team Leader

020 3549 5132

Steve has worked in learning technologies for a number of years, most recently at the University of Surrey. He has particular experience in supporting staff designing activities for blended learning programmes and in e-portfolios and personal response (also called electronic voting) systems. He is also an online tutor at the University of Hull.


Paul Burt
Learning Spaces Specialist

020 3549 5167

Paul joined UCL in September 2012. His role focuses on learning space design and use. Prior to UCL Paul worked for nine years at the University of Surrey as a Senior Learning and Technology Adviser and has worked in post-school education since 1991.


Janina Dewitz
Innovations Officer

020 3549 5194

Janina joined Digital Education Developments in December 2012. Her role involves horizon scanning and trialling new technologies for learning and teaching, including open badges, social media, gamification, augmented reality and anything else that emerges.

Samantha Ahern…

Samantha Ahern
Digital Project Officer


020 3549 5216

Samantha joined UCL in January 2013.

She is a qualified teacher and spent a number of years teaching ICT at Secondary level including ‘A’ level.  In addition, Samantha is an Associate Fellow of the HEA.  Her areas of expertise are data analysis; incorporating database design & development, statistical computing and data cleaning, and programming (R, MatLab, HTML/CSS, Python).  Samantha was featured in the BCS 2015 Women in IT campaign (http://www.bcs.org/category/18462) and is currently on secondment to the Information Security Group. In November 2015 obtained MSc Intelligent Systems. 
Faculty/Department Learning Technologists

There are a number of Learning Technologists based in faculties and departments that are co-managed by the E-Learning Facilitator for their corresponding school. They are responsible for supporting and disseminating good practice within their faculty / department. This includes managing projects, running local workshops and supporting staff.

Sean Gainford…

Sean Gainford
Learning Technologist

Faculty of Population Health Sciences

With a background in skilled manual labour, construction management, educational awarding bodies, charities, the Arts, corporate enterprise and entrepreneurship, information technology, e-learning and instructional design, you can basically ask him questions on anything, and even if he doesn't know the answers, he will always be polite, wise and often humorous in his response.

Alan Seatwo…

Alan Seatwo 
Learning Technologist

Science, Technology, Engineering and Public Policy (STEaPP)

Alan is based in Department of Science Technology Engineering and Public Policy (STEaPP) and supports the department by designing and developing online, blended, and face-to-face courses for multi-channel learners. In addition to the department's education programmes, Alan also supports 'How to Change the World' as part of UCL Global Citizenship Programme that brings undergraduate engineering students together from all disciplines to address some of the toughest of global problems. Alan is a Fellow of the Higher Education Academy and he is also a qualified librarian, graphic designer and project manager.  


Matt Smith 

Learning Technologist

Faculty of Engineering

Matt works as the learning technologist for UCL's Faculty of Engineering. Matt is a Fellow of the Higher Education Academy (FHEA) and is currently studying for a Masters in Education and Technology at the UCL Institute of Education. Matt has a particular interest in the use of scenarios for teaching and learning, in particular how they can be used to effectively facilitate flipped and blended learning. In his spare works on projects, which focus on ways technology may be used for public education and social activism.
Ian Calder

Ian Calder
Learning Technologist

UCL School of Management

Ian is the Learning Technologist based within the UCL School of Management and provides support for academic and professional services colleagues in the development of online learning activities and resources. Ian is an Associate Fellow of the Higher Education Academy.

Matteo Fumagalli…
Matteo Fumagalli
Deputy Education Manager

UCL Institute of Neurology
Matteo supports the organisation of the Clinical Neuroscience, Clinical Neurology and Brain & Mind Sciences programmes for which he is the first point of contact for students as well as liaising with academics; Matteo's efforts are geared towards offering a great learning experience to MSc students and ensuring high quality standards on these programmes. His role also entails supporting all MSc programmes at the Institute of Neurology from an administrative and pedagogical point of view, keeping consistent what we offer students across teaching, assessment and learning resources.
Matteo's background is in Education Sciences and in the last few years he has developed a keen interest in using learning technologies in university. He has taken part in numerous projects where the use of learning technologies helped enhancing teaching practice for academics as well as the student learning experience. Matteo was recently been awarded the Certified Membership of the Association for Learning Technology and the Associate Fellowship of the Higher Education Academy.
Digital Skills Development

The Digital Skills Development team is led by Caroline Norris. The team provides training and support to students and staff in the development of digital capabilities.


Caroline Norris

Digital Skills Development Manager

Caroline has been involved in 'IT Training' for over a decade at UCL and set up and ran the Open Learning Centre, managed the European Computer Driving Licence programme and has overseen both staff and student IT training programmes over the years.  She currently manages the Digital Skills Development team which provided training and support for both staff and students to develop their digital capabilities to meet their personal, professional and academic needs.  The focus of the team has mostly been on supporting people in their use of desktop applications but they are now widening their focus to include a broader range of digital capabilities and are increasingly exploring new ways of delivering content through online and blended courses and student-facilitated workshops

As well as managing the work of the team, Caroline also takes a lead on digital capabilities provision at UCL and is responsible for Lynda.com which offers a wide range of video tutorials in creative, business and technical skills.  Caroline has a particular interest in employability and the neuroscience of learning.

 Jim Tyson

Jasmin Mullings

Digital Education Administrator


Jasmin joined the team in January 2017 as a Digital Education Administrator, splitting her time between dealing with administration for Digital Skills Development training courses and supporting the public-facing learning environment, UCLeXtend.

Our blog

Read about what the team have been up to on the Team blog or follow us on Twitter

Contact us

For general enquiries please email digi-ed[@]ucl.ac.uk. For urgent enquiries you can telephone the Service Desk on 020 7679 5000 (Ext: 25000 within UCL)