Information Services Division


Drop in sessions

What we offer

We provide individual help with digital skills to all UCL staff and students during term time only (starting from 15th January 2020) every Wednesday from 2 pm - 4 pm.
The current location of the drop in is Room 501, Institute of Archaeology.

No need to book (but check availability)

We don't take appointments for drop in sessions but as explained below, we can't guarantee to be able to help with every query and drop in facilitators will differ in their skills range so you can contacting us by email to check who will be leading the session you wish to attend. 

Please note that we also sometimes have to cancel a session due to unexpected circumstances so please check the top of this page before you travel to a session to avoid disappointment.


Core IT help

Available at every session:

  • Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
  • Making your content accessible

Specialist support

Specialist support is offered in these areas but is not always available and will depend on the staff on duty. We recommend contacting us by email to check that the specialist help will be available.  

  • using statistical analysis tools (Stata, R)
  • web development (HTML & CSS)
  • programming (Matlab, Python, Java)
  • qualitative analysis software (Nvivo)
  • formatting longer documents (LaTeX)
  • graphics and image manipulation (Photoshop)
  • bibliographic software (EndNote, Zotero)

Terms and conditions

You will need to show UCL ID before using the service.

We will try to resolve your query straight away if possible or we may recommend attending another session to receive the best help that we can provide in the area that you are interested in. In some cases we may not be able to provide the help that you require and we will advise you of this as soon as possible.

All support is on a drop in basis.  If we advise you to attend at a later date you may still need to wait to be seen. We recommend that you have some work that you can do while you wait.

We recommend you read the full Terms and Conditions before attending.