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Join our team – Our IT services are recruiting Student Assistants
5 August 2025
Are you looking for flexible paid work to fit around your studies? Are you tech-savvy, people focused and ready to create real impact? Apply now to become a student assistant with One Desk IT.
We are looking for enthusiastic students to join the One Desk IT team in our Professional Services Hub.
What is One Desk IT
The One Desk IT team is the primary contact for computer assistance at UCL. It is a first-line advisory and support service to all staff and students across a wide range of IT queries.
What does the role entail?
As a Student Assistant, you will be the friendly face and helpful voice behind the scenes, resolving queries and supporting our community.
You’ll be one of the first points of contact for users, delivering professional and customer-focused support through different channels. This includes the MyServices platform, phone, and live chat.
We will provide the necessary training, and you will be supported by a team of full-time colleagues, at the heart of UCL’s digital support network.
You can also read the full job description here
If you’re ready to learn, grow, and support thousands across campus, we want to hear from you!
This is a 0-hour contract role and will be covering One Desk IT until Friday 31 October 2025. We are aiming to hold interviews at the end of July, but we will continue to accept further applications till the closing date in August 2025.
What will you gain?
- Practical insight into how large-scale IT services operate in a university setting
- Experience of managing queries independently, with support when needed
- Strong communication, documentation, and troubleshooting skills
- An understanding of customer service standards and response times within Service Level Agreements (SLAs).
We are excited to hear from you. In case of any queries please contact isd.sdmanagement@ucl.ac.uk.