Update: 6 November 2024, 11:25 – Online Timetable, CMIS and Lecturecast scheduler access restored

Update 11:25 6 November 2024

Lecurecast Scheduler access has now been restored. All services affected by this incident are now working normally. 

Update 16:15 5 November 2024 - Access to CMIS/CMIS-Go has now been restored.

Further to yesterdays update CMIS and CMIS-GO are now available again for room bookings.

Access to Lecturecast Scheduler is still unavailable. All scheduled captures will proceed as expected. For any urgent schedules taking place this week please contact the team via MyServices with the following details:

• Module code
• Event Title
• Room name
• Start date
• Start time
• Duration
• Special request such as live-streaming etc

Update 19:30pm 4 November 2024 - Timetable access restored

Access to the online timetable has now been restored and is available via the website and UCL-Go.

Work is ongoing to restore CMIS/CMIS-Go access which will carry on during Tuesday (5 November 2024). Lecturecast Scheduler access should also be re-enabled by the end of the day.

We apologise for the disruption this incident has caused.

Update 15:45pm 4 November 2024

Work is still ongoing to reinstate the services affected. The team are planning to make the services live again tomorrow morning. However this is reliant on sucessful testing of the restored service throughout this evening. 

We will provide a further update at 9am tomorrow morning.

Apologies for the ongoing disruption to these services.

Update 10:15 am, 4 November 2024 - Timetabling service recovery progress

We are continuing to work on resolving the issue with CMIS, CMIS-Go and the Online timetable that started last week. Teams have been working throughout the weekend to resolve this issue as soon as possible.

Students needing to access their timetable can do so via the Register UCL app.

We apologise for the ongoing disruption this is causing. We will provide a further update early this afternoon.

Thank you for your continued patience.

Update: 5pm, 31 October 2024

We’re continuing to make progress in addressing service interruptions affecting the following systems:

• Online Timetable – Personal Timetable feature
• CMIS – Timetable
• CMIS Go – Room Bookings 
• UCL Go – Personal Timetable feature
• Lecturecast Scheduler

We’d like to remind staff that students have been directed to the RegisterUCL app as an alternative for timetable viewing to reduce disruption to schedules (see update below).
 
Our teams are working hard to investigate the systems affected to restore full services as soon as possible. As part of this work, we’re also implementing measures to prevent similar issues in the future.
 
Thank you for your continued patience as we work on a resolution to this issue. We will keep you updated on our progress and notify you when the affected services have been restored.

Update: 1:20pm, 30 October 2024

The services affected are as follows: 

• CMIS (timetabling application) – unavailable
• CMIS Go (room booking system) – unavailable
• UCL Go – app is working but timetable unavailable
• Online Timetable – unavailable
• Lecturecast Scheduler – unavailable but existing bookings will still be recorded

We are working to restore these services as soon as possible. Apologies for the disruption this is causing.

Update: 10:15am, 30 October 2024

We are still working to resolve this issue. An alternative way for students to access their timetable is via the Register UCL app. Instructions for downloading and installing the app. 

Update: 9:30am, 30 October 2024

Further to yesterdays notification about CMIS and CMIS Go the Online Timetable is also unavailable. We are working to resolve this as soon as possible.

ISD are investigating an issue that is affecting users from being able to connect to CMIS (Timetabling application), which has also resulted in an outage of CMIS Go (Room Bookings application).

We will provide further information as soon as more details are available, or when the issue is resolved.

Apologies for any inconvenience caused.