Information Services Division


Moodle Snapshot Service at Risk 25th June – 11th July 2019

20 June 2019

Update 1 - 05/07/2019 - Legacy Moodle to become unavailable by 2pm. Redirect to New Moodle will kick in when trying to access moodle.ucl.ac.uk

We expect the 17-18 Snapshot to become available late afternoon on Saturday.

Update 6 – 26/06/2019 – 5:50pm –  13-14 , 14-15, 15-16 and 16-17 upgraded snapshots are all released. Part 1 complete.

Update 5 - 26/06/2019 - 4:10pm -  16-17 and 15-16 upgraded snapshots released. 13-14 and 14-15 upgrades in progress, on schedule.

Update 4 - 26/06/2019 - 12:50am - All issues with 16-17 snapshot resolved, release of 16-17 snapshot should happen by 1:30pm. Still on schedule for the next snapshots.

Update 3 - 26/06/2019 - 11:50am - The significant issue identified during testing is now resolved but further testing needs to be completed. Release of 16-17 snapshot delayed to approx. 2pm.

Update 2 – 26/06/2019 – 10:30am – Some issues with the first upgrade are being worked through. Release of 16-17 snapshot delayed to approx. 12 / midday,

Update 1 - 26/06/2019 - 8:30am - On schedule.

As part of the ongoing work to upgrade our Moodle environments and infrastructure, the Moodle Snapshots will be at risk between 25th June and 11th July 2019.

As part of the work undertaken this summer to bring the Moodle Snapshots in line with our institutional data retention requirements under GDPR, we will be reducing the number of Snapshots to 5 years (previously this has been 7).

All of the Snapshots will be upgraded to Moodle 3.5 (a long term support release of Moodle) on new servers.


The first part of the change will see the Moodle Snapshots for 13-14, 14-15, 15-16 and 16-17 being upgraded to Moodle 3.5.

This change will begin on the 25th of June at 3pm with the 16-17 snapshot becoming unavailable.

On the 26th June, the upgraded 16-17 snapshot will be made available and all other snapshots will become unavailable. The 13-14, 14-15 and 15-16 snapshots will then be upgraded and released over the 26th and 27th June. The exact timings are subject to change, the overall upgrade could slip further into the 28th June and beyond, regular updates on progress will be posted in this ISD News item.


The second part of the change will see Legacy Moodle becoming the 17-18 Snapshot. This change will begin by Friday 5th July 2pm and should be complete by Sunday 7th July 5pm but may slip further, within the at risk period. As the change begins, Moodle UCL will redirect all users to New Moodle - Moodle-1819 UCL. Once the snapshotting process is complete, the 17-18 snapshot will be available at Moodle-snapshot UCL /17-18/. This snapshot will also be upgraded to Moodle 3.5 as part of the process.

Part 1 Forecasted timeline:

25th June at 3pm:

  •  1617 snapshot becomes unavailable

26th June at 8am:

  •  1516 snapshot becomes unavailable

26th June at approximately 10:30am:

  •  all snapshots will become unavailable
  • upgraded 1617 snapshot will be released

26th June by 6pm:

  • Upgraded 1516, 13-14 and 14-15  snapshot will be released