Information Services Division


Update: Moodle now operating normally - Thursday 11 January

9 January 2018


Update: Thursday 11 January 10am

Following some changes we made to Moodle last night we are pleased to report that Moodle appears to be operating normally. We have had no re-occurrence of the time outs experienced by students yesterday. 

We will be closely monitoring the status of the Moodle application throughout today. ISD staff will also be in attendance for exams taking place today to offer any support if required.

Once again we apologise for the disruption this incident has caused to all users of the Moodle service.

Update: Wednesday 10 January 5.10pm

The intermittent time outs for users have been continuing throughout today. We will be making some changes to Moodle this evening to try and resolve the problems. At some point between 8-8.30pm tonight all users will be logged out of Moodle.

Users should be able to log back in again straight away. We will provide an update here following the change to advise on status.

We apologise for the continuing disruption to the Moodle service and we are working hard to restore normal service levels as soon as possible.

Update: Wednesday 10 January 9:45am

Following emergency maintenance yesterday evening, we are unfortunately still seeing intermittent time outs when logged in to the Moodle service.

We are continuing to investigate as a matter of priority.

Please continue to report any issues you experience using Moodle to the ISD IT Services (email or 0207 679 5000), including any screenshots or error messages if possible.

We apologise for the inconvenience. Once again, we remind you to please allow ample time when making submissions this week.

Update: Tuesday 9 January 7:45pm

Please note Moodle will be unavailable for emergency maintenance between 8:00pm and 8:30pm tonight Tuesday the 9th of January 2018.

We apologise for this short notice essential disruption to the Moodle service.

Update:Tuesday 9 January 3pm

Please note, we are aware some users may be experiencing intermittent time outs when logged into Moodle. ISD are currently investigating this issue as a matter of urgency.

If you encounter such problems, please notify the IT Services (email or 0207 679 5000), including any screenshots or error messages if possible. Also, try logging in again.

We would like to apologise for any inconvenience caused.  Students are still reminded to allow ample time when making submissions this week.