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Moodle intermittent slow performance - update Friday 27 October 1pm

10 October 2017

Update: Wednesday 22 November 11am

We are aware of an ongoing  intermittent issue with Moodle which may cause slow or denied logins and/or slow loading of content around the following times each day:

11:00 am to 11:15 am
02:00 pm to 02:15 pm

Changes have been made to Moodles configuration which appear to have alleviated the intermittent issues.

However further investigations and changes to Moodle are continuing as we wish to ensure that no further impacts to the customer experience occur

Update: Friday 27 October 1pm

We are aware of an ongoing  intermittent issue with Moodle which may cause slow or denied logins and/or slow loading of content around the following times each day:

11:00 am to 11:15 am

02:00 pm to 02:15 pm

Investigations are still continuing, looking at the various components of Moodle, and our technical teams are working to address this as a high priority.

We apologise for any inconvenience that this issue may be causing in the meantime, and will continue to update ISD Service News with any new information.

Update: Wednesday 18 October 4pm

Ongoing investigations are still continuing, looking at the various components of Moodle.  Our technical teams are still working to rectify the issue as a high priority.

We apologise for any inconvenience this may cause in the meantime.
Update: Monday 16 October 4pm

Ongoing investigations are still continuing looking at the various components of Moodle.  Our technical teams are still working to rectify the issue.

We apologise for any inconvenience this may cause.

Update: Monday 9 October

We are aware of an intermittent issue with Moodle that may cause slow or denied logins and/or the slow loading of Moodle pages around the following times each day:

  11:00 am to 11:15 am

  02:00 pm to 02:15 pm

Our technical teams are working to identify and resolve this issue as a matter of urgency.

We apologise for any inconvenience this issue is causing.