The Digital Education Team are based within ISD and provide support, advice and training for all aspects of Learning Technology, e-learning and distance learning across the whole of UCL.
Meet the team
Head of Digital Education
Fiona has managed Digital Education (previous E-learning) support at UCL since its inception. She has seen the activity grow from three people supporting a handful of courses in the old Learning Technology Support Service in 2003 to the current extended structure which now includes school-facing support, online learning, digital skills development, innovations and evaluation and digital accessibility. As well as running the Digital Education group, she is ISD's Education Domain lead, overseeing the UCL portfolio of education-related IT initiatives.
Fiona joined UCL in 2000 when she was responsible for IT training. Before joining UCL Fiona lectured in remote sensing and geographic information systems at Bath Spa University following a stint as a post-doc at UCL's Mullard Space Science Laboratory.
- Digital Education Services
The Digital Education Services team is led by Jason Norton. They are responsible for managing UCL Learning Technology core services, end-user support and the central training programme.
Digital Education Services Manager
Jason joined UCL in 2004 and joined the precursor Digital Education team in 2008. Jason is the Digital Education Services Manager responsible for the core digital education systems/service such as Moodle and Lecturecast. He manages the Digital Education Core service team that provides centrally provisioned second line application and pedagogic support for our tools and practice.
Jason is an Alumni of UCL having studied as a part time student for a master’s degree in Digital Anthropology from 2012-14. His primary focus is ensuring that the services within his area provide functional and practical value to all areas of UCL’s varied academic practice, while still maintaining a core set of tools that can be used generally across the institution.
Rod works with the Digital Education Services team supporting and advising on the use of Lecturecast, Moodle, Electronic Voting, Opinio and a range of other technologies employed in teaching and learning.
Digital Education Support Analyst
Zaman has been working in various departments of ISD since 2008, joining the Digital Education Services team in 2012 to provide E-Learning training and support.
Eliot joined the Digital Education Services team in October 2018. He supports a range of learning technologies with a focus on e-assessment including digital marking workflows, digital rubrics, peer review, and Turnitin. He enjoys working with teachers to utilise technologies for creating engaging learning experiences, facilitating dialogue towards collective learning, and sparking self and peer reflection.
Digital Education Support Analyst
Kolil comes from working within e-Learning in the private and public sectors and joined the Digital Education Services team in September 2018. Kolil specialises in Moodle support for the Digital Education core services. He also supports training and guidance on using other Technologies such as H5P, Lecturecast, Turnitin, Opinio and instructional design.
Dr. George Lekeas
VLE Support/IT HelpDesk Analyst
George has been working in the field of Digital Education for almost two decades on both the technology and the academic side. He supports all Digital Education technologies with a particular interest in learning design, synchronous/asynchronous teaching, blogging and e-portfolio tools for student work assessment, e-portfolios, professional reflection and dialog, showcasing, online and distance learning and MOOCS. He is particularly interested in the technical aspects and how different technologies can come together to create the best experience for students and tutors in blended pedagogies.
- Digital Education Advisory
The Digital Education Advisory team is led by Clive Young. They are responsible for supporting and disseminating good practice through school-facing facilitators who work closely with Arena Centre for Research-Based Education colleagues. This includes running local events and staff development activities. The team also includes three Faculty Learning Technology Leads.
Digital Education Advisory Team Leader
Twitter: @CliveYoungUCL | @ABC_LD
Clive joined UCL in 2009 and is now the is the Digital Education Advisory Team Leader. The Advisory Team supports the adoption of the UCL learning and teaching and e-learning strategies across four Schools and numerous departments. Before UCL, Clive worked in consultant, management and developer roles, mainly at research-led universities including Imperial College London, University of St Andrews and UMIST, Manchester. For ten years he was an associate lecturer on the Open University’s Masters in Online and Distance Education and has also worked as an external project evaluator for the European Commission. Clive's current interests are institutional change models, media pedagogy and learning design. He is the co-originator of the popular ABC method of learning design.
Digital Education Advisor (SLMS)
Twitter: @ABC_LD, @ABCtoVLE
Nataša joined UCL Digital Education in 2013 as a Digital Education Advisor. She supports the adoption of UCL’s learning and teaching strategies across the School of Life and Medical Sciences and implementation of ABC LD method across UCL. She also contributes to academic development sessions with colleagues from UCL Arena Centre for Research-based Education.
Nataša has a background in science, web development and teaching and has been working in e-learning in higher education since 2006. She is particularly interested in learning design, blended learning, open educational resources and use of media in education.
Digital Education Advisor (BEAMS)
Karen joined UCL's Digital Education Services team in December 2016 from the University of Roehampton. Her first role was in the Core team and her current role is in the DE Advisory team facing the School of Built Environment, Engineering and Mathematical and Physical Sciences (BEAMS). Karen is also the Service Owner (SO) for Reflect, UCL's WordPress based educational blogging platform.
Her professional interests include student motivation and engagement, e-assessment, (including peer and ipsative assessment and feedback data analysis). Also, improving the usability of, and productivity gains to made from learning technologies.
Karen is a Fellow of the HEA, a CMALT holder and also has experience of being an academic having been a lecturer in Management Information Systems at the University of the West Indies, teaching undergraduates in both in-person and hybrid distance modes. Although, she acknowledges that learning technologies may not be able to compete with the "pulling power" of an academics' infectious enthusiasm for their subject to motivate students, she believes that used strategically they can disrupt and transform both learning and teaching in HE.
Digital Education Advisor (SLASH)
Leo joined UCL Digital Education in September 2018, following a decade supporting and developing online learning and teaching down the road at Birkbeck, University of London and previously, roles teaching in HE and working in libraries and industry.
His role in the DE Advisory team faces Arts & Humanities, Laws, Social & Historical Sciences and the School of Slavonic & East European Studies (also known as SLASH) and his research and practice interests include open practices and policies in education, blended learning, literacies, and assessment.
Learning Technologies Unit Lead (IOE)
Tim has worked as a learning technology consultant in further education and remote organisational learning contexts before joining the IOE in 2005. He has since been involved in several UK and international research and consultancy projects on e-assessment, online collaboration and academic development. Tim has a background as a media producer with special expertise in large scale events and mass participation, and his particular interests are web conferencing, communication and online pedagogy.
Tim works at the Institute of Education on enhancing online and blended learning practices, and he teaches fully online on IOE postgraduate programmes.
Faculty Learning Technology Lead (Bartlett)
Samantha joined UCL in January 2013 and has undertaken roles within ISD including IT Training, Information Security Officer, Learning Technology Project Officer as is currently seconded to the post of Faculty Learning Technology Lead..
She is a qualified teacher and spent a number of years teaching ICT at Secondary level including ‘A’ level. In addition, Samantha is a Fellow of the HEA and an ACMALT holder.
She is a promoter and advocate of open - open data, open science and open education resources and champions inclusive and accessible education.
Faculty Learning Technology Lead (MAPS)
Richard joined UCL in August 2020. He has over 30 years’ experience across business and education, working in fields as diverse as the defence industry, management consultancy, web design / development and both secondary and higher education. He holds a BSc in Psychology from UCL, a Masters level qualification in User Experience from the Open University, and both a PGCE in Secondary Science and a Doctorate in Education from the University of Exeter
Richard has taught both face-to-face and online for many years, working with secondary school pupils, undergraduate and postgraduate students, and with adult learners, in both formal and informal contexts. He has a special interest in forms of assessment, in particular the notion of authentic assessment and how it can help learners connect with the world of work.
Richard’s research is focused on ecological approaches to educational technology, in particular the concept of affordance; not only how this key term has been interpreted in multiple disciplines, but also its potential value in helping to align pedagogy and technology. He is also interested in the notion of digital spaces and digital places, and how the ‘chronotope’ of the digital might enable unique learning experiences.
Faculty Learning Technology Lead (Arts & Humanities)
Abbi joined UCL in July 2020. Previously a Learning Technologist at St. Mary’s University, Abbi is a Fellow of the HEA, and a CMALT assessor (with a CMALT specialism in fostering Digital Confidence). Abbi is particularly fond of Moodle, and quite excessively enjoys designing solutions and workflows in available platforms.
Outside higher education, Abbi has continuously run online businesses since 1998, cultivating the belief that effective digital design (commercial, pedagogical or recreational) is led by the intended audience and outcome alike.
- Digital Education Developments
The Digital Education Developments team is led by Steve Rowett. They are responsible for horizon scanning, trialling and evaluating new technologies and pedagogies, as well as designing and evaluating technology-enhanced physical learning spaces.
Digital Education Developments Team Leader
020 3549 5132
Steve joined UCL in 2000 after working in a similar role at the University of Surrey. His work at UCL mostly involves developing new services to support and enhance the student experience. These have included the student laptop loan scheme and the Reflect blogging service. His current work is around assessment, including the procurement and implementation of an e-assessment system to support formative and summative assessment.
020 3549 5194
Janina joined Digital Education Developments in December 2012. Her role involves horizon scanning and trialling new technologies for learning and teaching, including open badges, social media, gamification, augmented reality and anything else that emerges.
- Faculty/Department Learning Technologists
There are a number of Learning Technologists based in faculties and departments that are co-managed by the E-Learning Facilitator for their corresponding school. They are responsible for supporting and disseminating good practice within their faculty / department. This includes managing projects, running local workshops and supporting staff.
Faculty Learning Technology Lead
Faculty of Population Health Sciences
With a background in skilled manual labour, construction management, educational awarding bodies, charities, the Arts, corporate enterprise and entrepreneurship, information technology, e-learning and instructional design, you can basically ask him questions on anything, and even if he doesn't know the answers, he will always be polite, wise and often humorous in his response.
Faculty of Engineering
Matt works as the learning technologist for UCL's Faculty of Engineering. Matt is a Fellow of the Higher Education Academy (FHEA) and is currently studying for a Masters in Education and Technology at the UCL Institute of Education. Matt has a particular interest in the use of scenarios for teaching and learning, in particular how they can be used to effectively facilitate flipped and blended learning. In his spare works on projects, which focus on ways technology may be used for public education and social activism.
UCL School of Management
Ian is the Learning Technologist based within the UCL School of Management and provides support for academic and professional services colleagues in the development of online learning activities and resources. Ian is an Associate Fellow of the Higher Education Academy. Matteo Fumagalli
Department of Anthropology
Matteo supports the organisation of the Clinical Neuroscience, Clinical Neurology and Brain & Mind Sciences programmes for which he is the first point of contact for students as well as liaising with academics; Matteo's efforts are geared towards offering a great learning experience to MSc students and ensuring high quality standards on these programmes. His role also entails supporting all MSc programmes at the Institute of Neurology from an administrative and pedagogical point of view, keeping consistent what we offer students across teaching, assessment and learning resources.
Matteo's background is in Education Sciences and in the last few years he has developed a keen interest in using learning technologies in university. He has taken part in numerous projects where the use of learning technologies helped enhancing teaching practice for academics as well as the student learning experience. Matteo was recently been awarded the Certified Membership of the Association for Learning Technology and the Associate Fellowship of the Higher Education Academy.
Faculty Lead Learning Technologist for Social and Historical Sciences
Fiona has worked in education for over twenty years, including as an IT Lecturer and in HE as an Education Developer and Leader of Digital Education, supporting staff and students to develop their digital literacies skills. She has been involved nationally in online learning including creating and leading Students as Champions (iChamps), open badges and ePortfolios. In 2014-2017 she was the President of the Association of Learning Technology.
She has studied online for all her degrees. She completed her BSc in Psychology (Derby), MSc Digital Education (Edinburgh) and is undertaking her PhD via Lancaster University online programme e-Research and Technology Enhanced Learning.
- Digital Skills Development
The Digital Skills Development team is led by Caroline Norris. The team provides training and support to students and staff in the development of digital capabilities.
Digital Skills Development Manager
Caroline has been involved in 'IT Training' for over fifteen years at UCL and set up and ran the Open Learning Centre, managed the European Computer Driving Licence programme and has overseen both staff and student IT training programmes over the years. She currently manages the Digital Skills Development team which provided training and support for both staff and students to develop their digital capabilities to meet their personal, professional and academic needs. As well as leading the team, Caroline manages and promotes UCL's LinkedIn Learning provision which offers a wide range of video tutorials in creative, business and technical skills and works closely with other training providers as part of the MyLearning team. She also coordinates student induction activities for ISD. Caroline has a particular interest in employability and the neuroscience of learning.
Senior IT Trainer
Jim came to UCL in 2005 having previously worked at the Policy Studies Institute, where he supported research computing, and Birkbeck College, where among other things he taught Applied Computational Linguistics (this was an easy gig because no one knew what it was). His first post at UCL was a joint appointment with the then Graduate School.
He has worked in almost all areas of Digital Skills training including mainstream off the shelf applications such as Microsoft Office and UCL enterprise applications such as Portico. He has developed training in programming skills and in the Unix operating system. Over the years Jim has also promoted skills in data analysis software including SPSS, Stata and R.
Jim is a member of the ucisa Digital Capabilities Group and has worked on the last two of the group's Digital Capabilities Surveys of the UK Higher and Further Education sectors.
Senior IT Trainer
Krystyna has worked as an IT Training for over 20 years, initially at the Institute of Education, and joined the Digital Education team in 2018. She offers training and support to staff and students in a wide range of apps including Office, Microsoft 365, web-based tools and more.
Digital Education Administrator
Jasmin joined the team in January 2017 as a Digital Education Administrator, splitting her time between dealing with administration for Digital Skills Development training courses and supporting the public-facing learning environment, UCLeXtend.
- Online Learning
The Online Learning team is led by Joanna Stroud and offers learning and instructional design services, consultancy for use of learning technologies, and project management support for course development. It additionally manages a number of platforms to support online degree programmes, short courses for CPD and executive education purposes, and MOOCs.
Head of Online Learning
Jo joined UCL Digital Education in 2017, having held learning technology positions at both research intensive and teaching-focused higher education institutions, including LSHTM, LSE, and Sheffield Hallam University.
She has a cross-institutional responsibility for online and distance education in its many forms, providing guidance relating to online pedagogies and learning design alongside course development processes. She also leads on development of online short courses, acting as service owner for the public-facing learning environment, UCLeXtend, and managing UCL’s relationship with free online course and MOOC provider, FutureLearn. She has co-ordinated the strategic, pedagogic, and developmental components of UCL's move to online teaching as part of its COVID-19 response.
Jo holds a master's degree in Education from the UCL Institute of Education, is a Fellow of the HEA and CMALT assessor, and has taught at undergraduate and postgraduate level. Her primary interests in the field of digital education are, as you might expect, fully online teaching and learning, professional education, and open educational practices.
Dr Alexandra Mihai
Learning Designer (Online Learning)
Alexandra joined UCL in August 2020. She is a learning experience designer and an education specialist with over a decade of experience in European higher education, having worked as a researcher and curriculum designer at the Institute of European Studies in Brussels and led the Centre for Teaching Innovations at the Hertie School of Governance in Berlin. She has a strong background in digital education practices, learning design, and innovative teaching strategies. Her PhD analysed the extent to which technology is used in teaching practices at European universities. She is also a certified UX designer with a keen interest in learning experience design.
Alexandra has coached individual faculty members and given institution-level advice on how to improve online teaching strategies. Understanding both dimensions, namely hands-on implementation of methods and strategic planning for higher level initiatives, enables her to be more effective and innovative as a learning designer.
Learning Designer (Online Learning)
Heather joined UCL in July 2020. She has more 20 years’ experience in online learning and teaching and has a particular interest in moderation of online discussion, design of engaging and rigorous learning activities, and guiding staff and students to teach and learn online. She has facilitated online teaching in educationally-focused subjects such instructional design and research methods in addition to disciplines including terrorism studies.
Although Heather started her professional life as a political scientist, she also has an MEd from Exeter University in ICT in Education as well as a PGCert in Learning and Teaching in Higher Education.
Heather's particular interests are in the student experience and teaching academics how to teach online. As she has experience as an online learner, she knows what makes for a good online student experience.
She is currently planning to do her PhD in some aspect of online learning and teaching and would love to do it at UCL at the IoE, where she did her Certificate in Online Education and Training and would ideally like to combine her interests in online education and the psychology of terrorism
- Digital Accessibility
Digital Accessibility Coordinator
Michele began her two-year secondment as a Digital Accessibility Coordinator in Oct 2019. This post was created as part of UCL’s response to recent digital accessibility legislation and has a key role in championing the cause of better accessibility of UCL’s digital platforms and their content.
Michele has been with UCL since Sept 2008 and has an extensive background in disability support and assistive technology.
Digital Accessibility Technologist
Reena joined UCL in August 2017. She provides support to disabled students and staff in assistive technology, both hardware and software, focus on one to one IT training and make recommendations on ergonomic equipment to assist in their working environment.