Remote working: How to set up a VPN connection for Windows or Mac OS X


  • Must have an active UCL account
  • A working Internet connection, broadband (ADSL, Cable or Fibre) recommended
  • An active and up-to-date virus protection software. All UCL account holders can obtain a virus checking software.
  • An up-to-date operating system such as OS X 10.6-10.7 or Windows 7. Windows XP will work but will require all the latest service packs and security hotfixes. Upgrading from Windows XP should be considered. How to check which version of Windows I use
  • (Windows 7 (and other Microsoft products) can be purchased UCL staff with orange ID badges for home use from


  • Any local network devices will be unavailable, this will only affect people who have complex home network setups. Examples include wireless printing or wireless storage/backup in the home.

How to

  1. Open an Internet browser and navigate to
  2. Your browser may ask you if a Java applet can be run, click Allow or Run.
  3. Your computer may warn you that an applet is trying to access your computer. Click Allow.
  4. At the Login screen, supply the following details:

    • USERNAME:     eg rmgzrtp
    • PASSWORD:    UCL Password
  5. If your logon is denied, click the More Info link to check why. Commonly this will be because your Virus Checker is out of date or you’ve only recently updated it. Try installing your Anti-Virus solution (if you have not yet done so), updating it and rebooting or at least restarting your internet browser.
  6. If successful you may be requested to allow another Java file. Please click Allow or Run as necessary.
  7. You may be required to provide Administrator password or credentials, this is to automatically install the plugin Cisco AnyConnect. This is the local Administrator password or an account with Admin privileges. Enter these and proceed.
  8. Once this is complete you will now be on UCL’s network with the potential to access to the resources you would expect when at work.
  9. You may close the browser if you wish, you will remain connected other network activities such as accessing storage will still be possible.
  10. To disconnect and move back to your home network, find the ‘Cisco AnyConnect’ window and click Disconnect: this window will be on your screen, but may be hidden behind other windows.
  11. Now that you have successfully connected once. Your subsequent connections can be made via the ‘Cisco AnyConnect’ application that was installed in step 7. You will find the application in Applications on OSX or in the Start menu on Windows. Open the application, click Select and provide your UCL username and password.
  12. Please remember you will be working on UCL’s network when connected so you will be bound by UCL’s policies and guidelines.

Further resources

Common problems

  • Not accepting prompts within the browser to accept, allow or run Java software or plugins. You are safe to accept these warnings as you are visiting a trusted page with trusted plug ins.
  • Forgotten password, you can have it reset by using MyAccount password reset service or by emailing your IT for SLMS support contact to open a support request (remember to include an additional secondary email that we can contact you on).
  • Anti virus software is incompatible or out of date.
  • Windows or OS X operating system is out of date.
  • On Macs updating Sophos requires the update username and password to be added to Sophos preferences. They can be found on the download page for Sophos.
  • An out of date browser software, Firefox, Chrome, IE and Safari are simple to update from the supplier website for free. Chrome browser is compact, fast and easy to install. Download Chrome