Information Services Division


System Support Development & Integration (SSD&I)

The Systems Support, Development & Integration (SSD&I) team are a small, dynamic, third line technical support and development team within IT for IOE.


We manage, implement and support corporate systems and applications that are critical to the administrative and business functions across all aspects of IT administration, including:

  • Full lifecycle/stack Development
  • Systems Administration
  • Server Administration
  • Central Storage Administration
  • IT Security
  • Hyper-V in an HCI environment.

We support a number of IOE specific systems such as Qlx/QLv4 Student Records, Technology One Finance, HR Bond, Pure, Pyramid Payroll, Kx Conferencing, MIS, IOE-WTS, etc.

These applications include packages purchased from third parties, open source and systems developed in house. The team provides expert advice on business solutions, customisation and integration for both new and existing systems.

All services provided by SSD&I is for the exclusive use of the UCL Institute of Education staff only.

Management Information System

MIS picture…

The Management Information System (MIS) is a business critical reporting tool presenting financial, student, staff and research administration data to registered users at their desktop via the web. The MIS works to bring data from various databases together and represents it in reports which have been developed to meet identified information requirements.


The MIS is only accessible to staff who work in certain roles within the Institute. Requests for access should be addressed to IT Services Authorised users are given a username and password. Specific access instructions will be provided following authorisation.

Help: For assistance contact IT Services.

Student Information System

The Student Information System (SIS) is a business critical system for the collection, storage and management of student data. The SIS System provides capabilities for entering current and potential student's personal data, applications, enrolments, assessment scores, qualifications, and managing many other student-related data needs for the institute.


The SIS is a complex system that provides a large amount of information to its users. There are many methods of accessing, adding and modifying information depending on the task at hand.

Documentation is available to consolidate existing user's knowledge and introduce new users. If you have any queries about the access process, the SIS system or would like information on the SIS user guides, you can contact your local IT Services.

Other SSD&I systems

SSDIG Other…

CIS supports many different systems but many operate in a similar fashion to the MIS and SIS.


For any other SSDI supported systems, the prospective user's School / Unit / Department Manager should contact the IT Services.

The individual's username and computer name will be required so that the user's computer account can be configured and the relevant icons made available on the Desktop / Start Menu. Please have this information ready when contacting the IT Services.

The user will be notified once this is complete.

Note: You can locate your computer name at the bottom right hand corner of your computer screen desktop when you log in.

Help: For assistance contact the IT Services.

Report Generation Guidelines

We use applications such as Business Objects, Crystal Reports 9 and 10 and Excel to create management reports from the Institutes databases:

Business Objects

Some licences are available for senior administrative staff trained in writing Business Objects reports. If you have Business Objects experience and would be interested in writing reports based on data tables that you have access to, please contact SSD&I.

Crystal Reports v9 and v10


If you are trained in Crystal and would like to write reports based on data tables that you have access to, the Purchasing Department can buy a licence for you. The IT Services will then install the software once you have a licence. If you are interested in Crystal reports training, we can provide details of training providers that have been used and recommended by Institute staff.


Quick advice and guidance can be provided on an ad hoc basis.

Excel 2000

Data can be downloaded into Excel 2000 from Business Objects and specially formatted Crystal reports. Contact SSD&I if you would like advice on how to do this.

Developing or upgrading reports

If you would like us to develop a new report for you, or upgrade an existing one, please contact SSD&I.