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Creating guest accounts on UCLGuest Wi-Fi

The purpose of this document is to provide authorised sponsors with instructions on how to create guest accounts for the UCLGuest wireless service. The UCLGuest wireless service provides guests and visitors to UCL with temporary access to the wireless network UCLGuest for connection to the internet.

This guide is aimed at...

  • Staff (sponsoring visitors to UCL)

Before you start...

  • You should be an authorised sponsor of Guest accounts i.e. Room Bookings, Departmental Administrator, Departmental Computer Representative or other authorised person.
  • You will need a valid UCL user ID and password
  • Access to a computer connected to the UCL network

Please Note: The programme Onavo is known to prevent access to the UCLGuest Service. Onavo compresses data over 3G by proxying everything to a remote server.

Please uninstall this software before attempting to connect.

Instructions

Access the Guest Manager

This will take you to the login page of the Guest Manager, enter your username and password and click the Login button.

Guest manager log in screen…

Fig 1 - Guest manager log in screen

You will then be taken to the Getting Started page

Getting started screen…

Fig 2 - Getting Started screen

Creating single accounts

Single Guest accounts can be used by one Guest only and will allow them to log in to the UCLGuest wireless network with a maximum of two devices i.e. laptop and smartphone.

From the Getting Started page click the Create a single Guest Account link from the main screen or click Create Guest Account from the Create Accounts section of the navigation pane on the left side of the screen.

This will take you to the Create Guest Account screen

Create guest account…

Fig 3 - Create Guest Account screen

You then must enter the following information:

  • First Name: First name of the Guest
  • Last Name: Last name of the Guest
  • E-mail address: E-mail address of the Guest, this will be used as their
  • username when they log in.

The following details are optional but should be completed if known:

  • Company: Organisation the Guest belongs to
  • Country Code: The country code of the Guests mobile phone
  • Mobile Phone Number: Mobile Phone number of the Guest
  • Created on behalf of: If Guest accounts are being created on behalf of another person their name should be entered here

You will then need to specify the start and end dates that the Guest account will be valid for. Guest accounts will be valid within the following parameters:

  1. Guest accounts can last a maximum duration of two weeks.
  2. Guest accounts can only be created a maximum of one year in advance.
  • Timezone: This cannot be changed from Europe/London
  • Account Start: Specify the time and date that the Guest account will start
  • Account End: Specify the time and date that the Guest account will end

Click on the Add User button to create the Guest account.

If a necessary field has not been entered or the account duration is too long an error message will appear at the top of the page telling you what needs to be rectified.

Once a Guest account has been created you will see a new page showing the account
details, you will also have the option of e-mailing the account details to the guest and
printing the details to your local printer.

Guest account created…

Fig 4 - Guest account created

Creating multiple Guest accounts

If you need to create more than one Guest account for the same event you can do so by going to the Multiple Guest Accounts page, there you can enter the details for each Guest and create all of the accounts at the same time. Each account can only be used by the specified Guest and will allow them to log in to the UCLGuest wireless network with a maximum of two devices i.e. laptop and smartphone.


From the Getting Started page click the ‘Create multiple Guest Accounts’ link from the main screen or click ‘Multiple Guest Accounts’ from the Create Accounts section of the navigation pane on the left side of the screen.

This will take you to the Multiple Guest Accounts screen

Create multiple accounts…

Fig 5 - Multiple Guest Accounts

You can either choose to enter each Guests details within Guest Manager or you can fill out these details in a spreadsheet on your PC and then import it.

A template for the spreadsheet can be downloaded from the Multiple Guest Accounts page. A link for template is located at the top of the page called Download Template.

To import a spreadsheet from your PC click on the Browse… button and select the spreadsheet from its location on your PC, once you have selected the spreadsheet click on the Import button to transfer the details into Guest Manager.

Import guest details…

Fig 6 - Import guest details

As with the single Guest accounts you will need to enter the following information for each guest:

  • First Name: First name of the Guest
  • Last Name: Last name of the Guest
  • E-mail address: e-mail address of the Guest, this will be used as their
  • username when they log in

The following details are optional but should be completed if known:

  • Company: Organisation the guest belongs to
  • Country Code: The country code of the Guests mobile phone
  • Mobile Phone Number: Mobile Phone number of the Guest
  • Created on behalf of: If guest accounts are being created on behalf of another person their name should be entered here

You will then need to specify the start and end dates that the Guest accounts will be valid for. Guest accounts will be valid within the following parameters:

  1. Guest accounts can only be created a maximum of one year in advance.
  2. Guest accounts can last a maximum duration of two weeks.
  • Timezone: This cannot be changed from Europe/London
  • Account Start: Specify the time and date that the Guest account will start
  • Account End: Specify the time and date that the Guest account will end

Click on the Create Accounts button to create the Guest accounts. If a necessary field has not been entered or the account duration is too long an error message will appear at the top of the page telling you what needs to be rectified.

Once the guest accounts have been created you will see a new page showing the account details.

Multiple guest accounts created screen…

Fig 7 - Multiple accounts created


At the top of the page are buttons that allow you print all the accounts, e-mail the accounts to their respective Guests or download the guest account details as a spreadsheet.

Print, email or download all guest details…

Fig 8 - Print, email or download all guest details

 

On the right side of the page there are options to print, e-mail and edit each of the accounts individually.

Print, email or download individual guest details…

Fig 9 - Print, email or download individual guest details

Related guides & other info

Help & Support

For further help and assistance you will need to contact the IT Services.

 

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